Shortly after graduating from University of California, San Francisco, with a major in Community Health Nursing, Ms. Wheeler launched TeleTriage Systems. Ms. Wheeler began serving as an expert witness on malpractice cases in the 1990’s - a turning point in her career. Examining 35 malpractice cases on which she consulted revealed repeated patterns of common errors as well as system error.

As a general policy, Wheeler researches traditional clinical sources for standards, then extrapolates established principles to the field of telephone triage. By collaboratively building better components, Wheeler began the process of creating a system that “made it easy to do the right thing” (Institute of Medicine) — Training, Guidelines, Documentation Standards, Practice Standards, Job descriptions and requirements. These five components serve as a system, and evidence that healthcare institutions have made every effort to meet the duty of due care — should there be a bad outcome to a tele-triage encounter.