Shortly after graduating from University of California, San Francisco, with a major in Community Health Nursing, Ms. Wheeler launched TeleTriage Systems. In the 1990’s, Ms. Wheeler began serving as an expert witness on malpractice cases related to telephone triage - a turning point in her career. Consulting on 35 malpractice cases revealed repeated patterns of common errors as well as system error.

As a general policy, Wheeler researches and relies on similar and traditional clinical sources for standards. She then extrapolates established principles to the field of telephone triage. By collaboratively building better components, Wheeler began the process of creating a telephone triage system that “made it easy to do the right thing” (Institute of Medicine) — Clinical Training, Guidelines, Documentation Standards, Practice Standards, Job descriptions and requirements. These five components serve as a system — a structure and process with safe outcomes. This system serves as evidence — that every effort was made to meet the duty of due care. Please take a moment to review her presentation on Telephone Triage at a AAACN conference in the recent past.