“Thank you so much for the materials that you’ve sent to me. In my new position, I was desperate for up-to-date information regarding risk management, scope-of-practice rules and any other information I could find. Your books and articles have answered all of my most important questions and so much more.

Thanks to you, I’m no longer just relying on my past 11 years of practical experience as a telephone triage nurse. I now have written ‘best practice’ standards in hand that I can refer to. Many thanks again for all you do.”

T.W., Clinical Quality Auditor, 24/7 Triage Line, California

CONSULTATION EXAMPLES Whether you need specialized training,  legal nurse consulting, conference or guideline development or refinement, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every telephone triage consultation project. Review Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly”  2015 AAACN conference. 

Thoughts from Thought Leaders Two new books address quality and safety in healthcare with implications for telephone triage safety:   The Digital Doctor:  Hope, Hype and Harm at the Dawn of Medicine’s Computer Age, by Robert Wachter, MD, and The Checklist Manifesto:  How to Get Things Right by Atul Gawande, MD.

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For $4 per CE Hour, you will receive a 30 CE course plus 3 downloadable books:

• Telephone Triage: Theory, Practice and Protocol Development (1993)
• Preceptor Workbook (2017) (180 pages)
• Standards Manual (2017) (80 pages)
•  10 Audio case studies

CLICK HERE to request a PayPal Invoice!  Offer expires December 31, 2018.  CE prices will go up in 2019, so take advantage of this offer now!   Complete your telephone triage program by purchasing Age-Specific Guidelines.