Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
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Telephone Triage Training

“Triage is not an end-point but a beginning.”  Manchester Triage Group

TeleTriage Systems’ goal is to help telephone triage nurses get patients to the right level of care, at the right time for the right reason.  We develop the simplest, most effective tools to help them achieve that.

“Thank you so much for the materials that you’ve sent to me. In my new position, I was desperate for up-to-date information regarding risk management, scope-of-practice rules and any other information I could find. Your books and articles have answered all of my most important questions and so much more.

Thanks to you, I’m no longer just relying on my past 11 years of practical experience as a telephone triage nurse. I now have written ‘best practice’ standards in hand that I can refer to. Many thanks again for all you do.”

T.W., Clinical Quality Auditor, 24/7 Triage Line, California


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Telephone Triage Consulting

International Feedback

Telephone Triage nurses in Dublin, Ireland:  “Your article — Telephone Triage: Solutions for Recurrent Errors in Ambulatory Care, Urgent Care & ED— was very useful as it addresses all the aspects of telephone triage. I work in the maternity emergency department and our small team receive over 40 calls/day. There is no designated service and this is what I am looking at.  

Your articles are useful to see the pitfalls and how they might be overcome. There is very little research in relation to maternity care but much of it is transferrable. Documentation is a huge issue – we are looking at recording calls but cost might be an issue. Thanks again for sharing your research.”  Nurse at a Maternity Hospital, Dublin, Ireland


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Telephone Triage Continuing Education Courses

Earn 30-60 CE Hours of Telehealth Continuing Education 

Online Continuing education is the Environmentally Friendly Choice !  It avoids air/car travel, while also being cost-effective – no travel/lodging/meals/conference fees. Save Money while Saving Mother Earth!

Sheila Wheeler has developed the widest selection of Telehealth Continuing Education courses.  After 35+ years of experience in telephone triage, her Telephone Triage CE content is unique, evidence-based, essential and practical, meeting both clinicians’ and managers’ needs in a timely way.

Managers: Jump start staff clinical training!  Online CE is fast, convenient and cost effective — for a group or a new hire as a self-study.  Get staff up to speed quickly, and check that task off your list!


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