Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
Products and Services Available
Telephone Triage Training

“Thank you so much for the materials that you’ve sent to me. In my new position, I was desperate for up-to-date information regarding risk management, scope-of-practice rules and any other information I could find. Your books and articles have answered all of my most important questions and so much more.

Thanks to you, I’m no longer just relying on my past 11 years of practical experience as a telephone triage nurse. I now have written ‘best practice’ standards in hand that I can refer to. Many thanks again for all you do.”

T.W., Clinical Quality Auditor, 24/7 Triage Line, California


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Telephone Triage Consulting

CONSULTATION EXAMPLES Whether you need specialized training,  legal nurse consultingconference or guideline development or refinement, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every telephone triage consultation project. Review Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly”  2015 AAACN conference. 

Thoughts from Thought Leaders Two new books address quality and safety in healthcare with implications for telephone triage safety:   The Digital Doctor:  Hope, Hype and Harm at the Dawn of Medicine’s Computer Age, by Robert Wachter, MD, and The Checklist Manifesto:  How to Get Things Right by Atul Gawande, MD.


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Telephone Triage Continuing Education Courses

Sheila Wheeler has developed unique, essential and practical options for Continuing Education  courses that meet clinicians’ and managers’ needs FAST. You will learn essential information — an overview of telephone triage, an introduction to guidelines, telephone triage safety, and  legal issues.

Research demonstrates that clinicians still make basic errors increasing corporate  liability.  Quality training can reduce this risk.  We offer the widest array of telephone triage  continuing education courses, and they are instantly available, eliminating the costs of  travel, lodging and conference attendance.

As an expert witness Ms. Wheeler noticed recurrent patterns of error in the malpractices cases on which she consulted.  Thus, Ms. Wheeler’s courses are aimed at reducing these same recurrent errors — inadequacies in assessment communication, continuity, informed consent — all root causes of error in Medicine (Joint Commission).  These courses are as evidence-based and “real world” as feasible.


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