“Triage is not an end-point but a beginning.”  Manchester Triage Group

TeleTriage Systems’ goal is to help telephone triage nurses get patients to the right level of care, at the right time for the right reason — AND possibly further evaluation and/or treatment.  We develop the simplest, most effective tools to help  you achieve that.

“Thank you so much for the materials that you’ve sent to me. In my new position, I was desperate for up-to-date information regarding risk management, scope-of-practice rules and any other information I could find. Your books and articles have answered all of my most important questions and so much more.

Thanks to you, I’m no longer just relying on my past 11 years of practical experience as a telephone triage nurse. I now have written ‘best practice’ standards in hand that I can refer to. Many thanks again for all you do.”

T.W., Clinical Quality Auditor, 24/7 Triage Line, California

Citations: “Safety of Clinical & Non-Clinical Decision Makers in Telephone Triage” (2015, Wheeler et al)

• Factors affecting medical file documentation during telephone triage at an emergency call centre
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• Quality of out-of-hours telephone triage by general practitioners and nurses: development and testing of the AQTT
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• Telephone nursing in Sweden: A narrative literature review
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• Potential for advice from doctors to reduce the number of patients referred to ED  by NHS 111 call handlers: 
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• Interventions to reduce ED utilisation: A review of reviews
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• The Decision Support System and Conventional Method of Telephone Triage by Nurses in EMS
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• Potential of a nurse telephone triage line to direct elderly to appropriate health care settings

Earn 30-60 CEU Hours of Telehealth Continuing Education 

Sheila Wheeler has developed the widest selection of Telehealth Continuing Education courses.  After 35+ years of experience in telephone triage, her Telephone Triage CE content is unique, evidence-based, essential and practical, meeting both clinicians’ and managers’ needs in a timely way.

If you don’t require CE, you can still purchase telehealth-specific books by Ms. Wheeler and then later take the CE course associated with that particular reference.

Managers: Jump start clinical training!  These courses can be used for existing or new staff!  Online CE is fast, convenient and cost effective — for a group or a new hire as a self-study.  Get staff up to speed quickly, and check that task off your list!