Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
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Telehealth Training Program

“Triage is not an end-point but a beginning.”  Manchester Triage Group

TeleTriage Systems’ goal is to help telephone triage nurses get patients to the right level of care, at the right time for the right reason — AND possibly further evaluation and/or treatment.  We develop the simplest, most effective tools to help  you achieve that.

“Thank you so much for the materials that you’ve sent to me. In my new position, I was desperate for up-to-date information regarding risk management, scope-of-practice rules and any other information I could find. Your books and articles have answered all of my most important questions and so much more.

Thanks to you, I’m no longer just relying on my past 11 years of practical experience as a telephone triage nurse. I now have written ‘best practice’ standards in hand that I can refer to. Many thanks again for all you do.”

T.W., Clinical Quality Auditor, 24/7 Triage Line, California


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Telephone Triage Consulting & Research

Advanced  Telehealth for Outpatient Populations

Since the 1970’s, telephone triage has attempted to adequately estimate symptom urgency of off-site patients. Although CDSS technology emerged in the 1990’s, current systems lack evidence of safe outcomes and effectiveness.

According to BusinessWire, the Global Telehealth market will reach $32 Billion by 2027.  Increased demand for outpatient access is fueled by doctor shortages, the needs of aging and chronically ill populations and, more recently, tech-savvy millennials seeking cost effective, timely access to healthcare and biometrics.  

However, the current generation of CDSS designs may have stalled for lack of advanced technologies — AI and biometrics — as well as incomplete telehealth components.

Evidence-based AI, biometrics and clinical standards will be required to take telehealth to the next level.  TeleTriage Systems’ 35-year track record, prototype, unique approach, expertise and system resources — when integrated with AI and biometrics — have the potential to represent a “next generation” telehealth system.  Please contact Ms. Wheeler for additional information.


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Telephone Triage Continuing Education Courses

Earn 30-60 CEU Hours of Telehealth Continuing Education 

Without evidence that electronic Guidelines eliminate the need for clinical telehealth training, it is a good risk management policy to include a clinical training component in your telehealth system.

Sheila Wheeler has developed the widest selection of Telehealth Continuing Education courses.  These CE courses are unique, evidence-based, essential and practical, meeting both clinicians’ and managers’ needs in a timely way.

If you don’t require CE now, you can purchase the house now and complete it at a later date.

Managers: Jump start clinical training!  These courses can be used for existing or new staff!  Online CE is fast, convenient and cost effective — for a group or a new hire as a self-study.  Get staff up to speed quickly, and check that task off your list!


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