Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
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Telephone Triage Training

CLINICAL TRAINING IS STILL NEEDED Researchers have found that the introduction of  electronic guidelines have not significantly reduced decision making errors.  User unfriendly guidelines may actually contribute to errors, leading to under referrals and delays in care.  Training in the operation of decision support software does not replace clinical training for telephone triage.

Sheila Wheeler has conducted training for medical residents at UCLA, VA hospitals and military facilities, Kaiser Permanente, County facilities, Physician Group Practices, and the Hospital Authority in Hong Kong, China. Ms. Wheeler has authored training manuals and guidelines. She is a CE Provider and has been approved by California Board of Registered Nursing, Provider #10680

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Telephone Triage Consulting

Whether you need specialized training,  legal nurse consultingconference or guideline development or refinement, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every telephone triage consultation project. Please listen to Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly” at the 2015 AAACN conference. 


  • Training Program Ms. Wheeler has developed training programs for groups of any size, level of experience or specialty. She has performed training in settings as diverse as public health,  governmental organizations, military facilities, health maintenance organizations and physician offices.

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Telephone Triage Continuing Education

Telephone Triage Update Package

18 CE Hours  Five CE Courses include:

Sheila Wheeler has been approved by California Board of Registered Nursing as a CE Provider #10680. Ms Wheeler has authored telephone triage training manuals and guidelines.

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