Innovative Teletriage Projects, CE Courses

Clients & Collaborators

Client Feedback

“Your work is a godsend. I am truly grateful to have found it. Thank you for all you do.” D.L, RN, MSN, PHN. California.  

Feedback from 120 nurses attending a 2016 day-long Telephone Triage training near Washington, DC at a State Health Agency Regional Office

  • Learned a lot. Can’t think of anything that was missing.

  • I loved it!

  • Excellent content!

  • This was such a great day with much needed information!

  • I didn’t want to miss anything!

  • Great job!

  • Information clear and needed!

License Teletriage CE Courses

Six+ CE Courses: Books or long articles, post test & answer key.

  • Risk Management Part 1, 2, 3

  • Advanced Telepractice (2020) Update to 1993 Training Manual, “Telephone Triage, Theory, Practice and Protocol Development”

  • Decisionmaking Safety (2015) - Research-based Article from Journal of Telemedicine and Telecare (Cited in 50+ Research articles)

  • TELETRIAGE CE COURSE DESCRIPTIONS INTERNET ARCHIVE

  • Other topics available

Teletriage CE Courses

Content Developer & Trainer 1985-2024

Clients & Collaborators

Ms. Wheeler has worked collaboratively with clients from a range of settings: academia, medicine, software companies, military facilities and health maintenance organizations. She has consulted internationally and worked with experts from relevant clinical disciplines.

    • AAACN Conference

    • 2014-2015 - UCSF Ambulatory Care Clinics

    • 2013 - Sutter Health Clinical Call Center

    • 2010 - SF Dept. Public Health, Telephone Triage Training

    • 2011 - Telephone Triage for Physicians, Keck School of Medicine, USC, Los Angeles

    • 2014 - Sutter Health, Preceptor Training and Consultation                                             

    • Calgary Health Link, Calgary, Alberta, Canada

    • Hospital Authority, Hong Kong, China

    • Presentation: Safety in Teletriage, to Physicians in Bhopal, India 

    • Martin Army Hospital, Ft. Benning, GA

    • Veteran’s Administration: Omaha, Nebraska

    • Lemoore Naval Air Station, Lemoore, CA

    • Offutt Air Force Base, NB

    • Langley AFB, VA

    • Pt. Hueneme Naval Base, CA

    • Davis-Monthan AFB, AZ

    • Beale AFB, CA

    • Walson Air Force Base, New Jersey

    • Veteran’s Administration Medical Center (San Francisco, Palo Alto, Sacramento, Fresno, Hawaii, 

    • Massachusetts General Internal Medicine Associates

    • St. Mary’s Medical Center, San Francisco, CA

    • Children’s  Hospital, Minnesota

    • Kalamazoo Center for Medical studies, Kalamazoo, MI

    • Santa Barbara Public Health Department, Santa Barbara

    • Nurseweek Seminar, Los Angeles, CA

    • Lorman Education Services, Eau Claire, WI

    • Emergency Nurses Association, Management Conference, CA

    • Oregon Medical Group, OR

    • Care Management Resources, MD

    • Pediatric Partners, San Francisco

    • Healthcare Partners, Los Angeles

    • Midland Hospital, TX

    • Pfizer Pharmaceuticals:  Boston; Chicago

    • Marin Community Clinic, CA

    • Marin Maternity Services, CA

    • OrNda Healthcorp, CA

    • Santa Clara Valley Medical Center, CA

    • Stanford Health System, CA

    • Kaiser Permanente: San Diego, Los Angeles,  South San Francisco, Oakland, San Rafael, Cleveland

    • Future of Ambulatory Nursing - San Francisco General Hospital

    • Telephone Triage - Crisis Intervention.  Emergency Nurses  Scientific Assembly, New Orleans

    • Ambulatory OB/GYN Nursing Conference, San Francisco

    • HealthLine Corporation, CA

    • Cigna Healthcare, AZ

    • Palo Alto Medical Foundation, CA

    • 1994 – 2001 Founder, Chairperson, Speaker:  “Telephone Triage: Essentials for Expert Practice”, first 3-site national clinical telephone triage conference, 6,000 attendees

    • 1994 - American Academy of Ambulatory Care Nursing, San Diego, CA

    • 1986-1990 - Kaiser Permanente, Cleveland Heights, OH

Teletriage Projects: Innovation, Quality, Evidence-based

Wheeler’s Principal Milestones

  • 1988 Author “The Fine Art of Telephone Triage”,  First CE program in telephone triage.

  • 1990 Original concept, Assistant Producer, “Anonymous Hero”, first training video for emergency medical dispatchers.

  • 1993 Author, first training manual on telephone triage. This best selling text is considered the definitive work in the field. Over 30,000 copies sold since 1993.

  • 1994 – 2001 Founder, Chairperson, Speaker:  “Telephone Triage: Essentials for Expert Practice”, link to archival the first national clinical telephone triage conference, 6,000 attendees)

  • 1995 Developer, teletriage.com, the first telephone triage website and clearinghouse for teletriage information.

  • 1995  Author, Editor-in-Chief  “Telephone Triage Protocols of Pediatric and Adult Populations” First age-specific, 5-level adult and pediatric guidelines Santa Clara Medical Center, San Jose, CA

  • 1997 Clinical Informaticist, collaboratively developed electronic software with LVM Systems for six VA hospitals in northern California and Hawaii.

  • 2000 Member, Expert Task Force for National Certification Corporation, telephone triage certification examination

  • 2002 Telephone Triage Protocols for Adult and School Age Populations, Second Edition, Aspen Publishers.

  • 2009 Telephone Triage Protocols for Adult Populations, Third Edition McGraw Hill.

  • 2010  Training Program:  The Fine Art of Telephone Triage for The Hospital Authority, Hong Kong, China

  • 2011 Telephone Triage Essentials for Expert Practice for Physicians, Keck School of Medicine, University of Southern California, Los Angeles, California

  • 2014 Telephone Triage: Essentials for Expert Practice Preceptor Program,  Sutter Health Call Center, Salt Lake City, UT

  • 2014 Telephone Triage: Essentials for Expert Practice Preceptor Program, Adult Primary Care, University of California San Francisco, CA

  • 2015  Lead Author, “Safety of Clinical and Non-Clinical Decision Makers in Telephone Triage: A Narrative Review” (Journal of Telemedicine and Telecare, 2015).

  • 2015 -2023  Lead Author Telephone Triage CE article with Wild Iris

  • 2015 Presentation: AAACN Conference.” To Err is Human, To Delay is Deadly” AUDIO LINK

  • 2017 Presentation: Safety in Teletriage, to Physicians in Bhopal, India 

  • 2017 – 2019 Telephone Triage: Essentials for Expert Practice Preceptor Program,

  • 2015-2019  Developed Working Prototype for a Universal Guideline for Teletriage

  • 2022-2023  Pending Publication: “Teletriage Safety in Israel and US:  A Tale of Two Systems”