Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
Products and Services Available
Telephone Triage Training: Workshops, Seminars & Conferences

CLINICAL TRAINING FOR TELEPHONE TRIAGE   Sheila Wheeler has conducted training for a wide range of clinicians: Medical residents at UCLA, VA hospitals and military facilities, Kaiser Permanente, County facilities, Physician Group Practices, and the Hospital Authority in Hong Kong, China.   Please listen to Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly” at the 2015 AAACN conference.

CONFERENCE DEVELOPMENT   Acknowledged as an international expert and telephone triage pioneer,  Ms. Wheeler founded and developed of the first clinically-based Telephone Triage Conference, held nationally for a period of 10 years. Please visit links to programs conceived and developed by Sheila Wheeler and sponsored by Contemporary Forums:

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Telephone Triage Consulting

Whether you need specialized training,  legal nurse consultingconference development or guideline development or refinement, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every telephone triage consultation project.   Ms. Wheeler’s unique combination of vision, professional history and “hybrid” role as both consultant and front line telephone triage practitioner, enable her to bring both insight and real world practicality to every project.

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Telephone Triage Continuing Education

Unique, Useful Telephone Triage Continuing Education Courses

These courses will meet clinicians’ and managers’ needs FAST. You will learn the most essential information — an overview of telephone triage, an introduction to guidelines and User’s Guide, the current status of telephone triage safety, and three articles on legal issues.  Research demonstrates that clinicians still make basic errors increasing corporate  liability.  Quality training can reduce this risk.  We offer the widest array of telephone triage  continuing education courses, and they are instantly available, eliminating the costs of  travel, lodging and conference attendance.  Our courses are as evidence-based and “real world” as feasible and many recommendations are based on lessons learned from malpractice cases.    FREE DOWNLOAD:  Check out the Audiotaped case studies which are part of the 30 CE hour Course “The Fine Art of Telephone Triage”.

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