Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
tel. 415-453-8382
Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
Products and Services Available
Telephone Triage Training: Workshops and Seminars

Clinical training in telephone triage skills Researchers have found that the introduction of  electronic guidelines have not significantly reduced decision making errors.  User unfriendly guidelines may actually contribute to errors leading to under referrals and delays in care.  Training for software operation does not replace clinical training: thorough assessments, estimating urgency, ruling out urgent symptoms, interpreting patient responses, critical thinking, prioritizing, pattern recognition, and clinical decision making.

read more
Telephone Triage Consulting

Telephone Triage consulting may mean many different things.  Whether you need protocol or guideline development or refinement, conference development or legal nurse consulting, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every consultation project.  .

read more
Telephone Triage Continuing Education

Our Unique Telephone Triage Continuing Education meet clinicians’ and managers’ needs FAST. Research demonstrates that basic errors continue to plague current practice, and increase  liability.   We offer the widest array of telephone triage  continuing education courses, and they are instantly available, eliminating the costs of  travel, lodging and conference attendance.  Our courses are evidence-based, “real world” and based on actual malpractice cases.

read more