Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
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Telephone Triage Training

Industry Expert, Sheila Wheeler and other researchers have found that the introduction of  electronic guidelines have not significantly reduced decision making errors.  User unfriendly guidelines may actually contribute to errors leading to under referrals and delays in care.  Training for software operation does not replace clinical training: thorough assessments, skills in estimating urgency, ruling out urgent symptoms, interpreting patient responses, critical thinking, prioritizing, pattern recognition, and clinical decision making.



Ms. Wheeler can customize any course to your requirements, or provide training programs as described. To be more economical, you can join with other local healthcare facilities or create your own community-based offering. The core course: “The Fine Art of Telephone Triage” (8 hours) is essential.

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Telephone Triage Consulting

Whether you need specialized training,  legal nurse consultingconference or guideline development or refinement, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every telephone triage consultation project. Please listen to Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly” at the 2015 AAACN conference. 


  • Training Program Ms. Wheeler has developed training programs for groups of any size, level of experience or specialty. She has performed training in settings as diverse as public health,  governmental organizations, military facilities, health maintenance organizations and physician offices.

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Telephone Triage Continuing Education

Telephone Triage Update Package 

NEW Preceptor Workbook included for free.  This is a 5-in-1 CE course:  Risk Management (3), Safety in Telephone Triage; Guideline Competency  18 CE Hours 2017 Pricing:  $216 The package includes:

  1. 4 printed articles
  2. Adult or Pediatric Guideline Manual
  3. Audio link to 10 case studies for review, analysis, discussion
  4. A slide presentation with AudioLink to Ms. Wheeler’s 60 minute presentation
  5. Telephone Triage Risk management: Trends and Advances
  6. Telephone Triage Risk management: Two expert views
  7. Telephone Triage Risk management: Best practices to avoid common errors
  8. Safety in Telephone Triage
  9. Telephone Triage Guideline Competency
  10. Preceptor Workbook (2017) 200 pages

Five CE courses update the training manual Telephone Triage: Theory Practice and Protocol Development (1993) addressing legal issues, quality, safety, best practices, regulations and competency.

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