Clinical training in telephone triage skills Researchers have found that the introduction of electronic guidelines have not significantly reduced decision making errors. User unfriendly guidelines may actually contribute to errors leading to under referrals and delays in care. Training for software operation does not replace clinical training: thorough assessments, estimating urgency, ruling out urgent symptoms, interpreting patient responses, critical thinking, prioritizing, pattern recognition, and clinical decision making.
Telephone Triage consulting may mean many different things. Whether you need protocol or guideline development or refinement, conference development or legal nurse consulting, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every consultation project. .
Our Unique Telephone Triage Continuing Education meet clinicians’ and managers’ needs FAST. Research demonstrates that basic errors continue to plague current practice, and increase liability. We offer the widest array of telephone triage continuing education courses, and they are instantly available, eliminating the costs of travel, lodging and conference attendance. Our courses are evidence-based, “real world” and based on actual malpractice cases.