Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
Products and Services Available
Telephone Triage Training: Workshops, Seminars & Conferences

CLINICAL TRAINING FOR TELEPHONE TRIAGE   Sheila Wheeler has conducted training for a wide range of clinicians: Medical residents at UCLA, VA hospitals and military facilities, Kaiser Permanente, County facilities, Physician Group Practices, and the Hospital Authority in Hong Kong, China.

In 2016,  Ms Wheeler will present seminars at the University of California, San Francisco in April and October,  and the Developmental Disabilities Administration in Baltimore, MD in May.   At the American Academy of Ambulatory Care Nursing conference, May 18-21, in Palm Springs, she will speak on Creating a Culture of Safety: Telephone Triage Structure, Process and Outcomes.  Oct 12 -15, she will speak at Contemporary Forums Conference Women’s Health and OB/GYN in San Diego, California:  Telephone Triage Safety: Structure, Process and Outcomes and A 5-Tier Approach to OB/GYN Telephone Triage.

Please listen to Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly” at the 2015 AAACN conference. 


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Telephone Triage Consulting

Whether you need specialized training,  legal nurse consultingconference or guideline development or refinement, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every telephone triage consultation project. Please listen to Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly” at the 2015 AAACN conference. 

CONSULTATION EXAMPLES

  • Training Program Ms. Wheeler has developed training programs for groups of any size, level of experience or specialty. She has performed training in settings as diverse as public health,  governmental organizations, military facilities, health maintenance organizations and physician offices.


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Telephone Triage Continuing Education

Telephone Triage Update Package 

 18 CE Hours 2017 Pricing:  $216 NEW Download for FREE 190-page Preceptor Workbook & 80-page Standards Manual.  The package includes:

  1. 4 printed articles
  2. One Volume Adult or Pediatric Guideline Manual 300+ pages
  3. Download for 190-page Preceptor Workbook
  4. Download for 80-page Standards Manual
  5. Audio link to 10 case studies for review, analysis, discussion
  6. A slide presentation with AudioLink to Ms. Wheeler’s 60 minute presentation

CE Courses include:

Five CE courses update the training manual Telephone Triage: Theory Practice and Protocol Development (1993) addressing legal issues, quality, safety, best practices, regulations and competency.


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