Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
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Telephone Triage Training: Workshops, Seminars & Conferences

CLINICAL TRAINING FOR TELEPHONE TRIAGE   Sheila Wheeler has conducted training for a wide range of clinicians: Medical residents at UCLA, VA hospitals and military facilities, Kaiser Permanente, County facilities, Physician Group Practices, and the Hospital Authority in Hong Kong, China.

In 2016,  Ms Wheeler will present seminars at the University of California, San Francisco in April and October,  and the Developmental Disabilities Administration in Baltimore, MD in May.   At the American Academy of Ambulatory Care Nursing conference, May 18-21, in Palm Springs, she will speak on Creating a Culture of Safety: Telephone Triage Structure, Process and Outcomes.  Oct 12 -15, she will speak at Contemporary Forums Conference Women’s Health and OB/GYN in San Diego, California:  Telephone Triage Safety: Structure, Process and Outcomes and A 5-Tier Approach to OB/GYN Telephone Triage.

Please listen to Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly” at the 2015 AAACN conference. 

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Telephone Triage Consulting

Whether you need specialized training,  legal nurse consultingconference or guideline development or refinement, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every telephone triage consultation project.

Thoughts from a Thought Leader

My new two new favorite books:  The Digital Doctor:  Hope, Hype and Harm at the Dawn of Medicine’s Computer Age, by Robert Wachter, MD, and The Checklist Manifesto:  How to Get Things Right by Atul Gawande, MD. Both books speak to quality and safety in healthcare; they also validate my suspicions about current telephone triage safety.  Health information technology is a permanent system component and integral to our work. 

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Telephone Triage Continuing Education

LIMITED TIME ONLY: “Telephone Triage Update” 18 CE for $180

A “5 in 1″ Telehealth CE Course package update to Sheila Wheeler’s 1993 classic:  Telephone Triage: Theory Practice and Protocol Development. Three CE courses address regulations, legal issues, best practices; one course addresses quality & safety, and one course focuses on guideline competency.   Incluides 4 print articles, slide presentation & audio conference, Guidelines: Telephone Triage for Adult Populations ( Women’s Health & 10 case studies in Audio CD & Practice Standards).

Frequently, colleagues have requested that I write a new edition to the training manual.  This package is the best update available:  multi-media,  updates critical telehealth issues, with 18 hours of Continuing Education!   PLEASE NOTE:  This package is for credit to a single individual only.   No CE substitutes or additional price reductions are available. This course will be available for purchase on May 1, 2016

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