Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
tel. 415-453-8382
Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
Products and Services Available
Telephone Triage Training: Workshops, Seminars & Conferences


Telephone Triage Training from TeleTriage Systems teaches nurses and physicians how to make better, safer clinical decisions. The full 3-Day Telephone Triage Training Program provides essential evidence-based and standards-based information that every telephone triage clinician needs. Courses can be taken over 3 consecutive days or individually. All courses are taught by Sheila Wheeler and other experts with real world telephone triage experience. Sheila Wheeler, President of TeleTriage Systems, has conducted Telephone Triage training for a wide range of groups: Medical residents at UCLA, VA hospitals and military facility staff, Kaiser Permanente, County facilities, Physician Group Practices, and Hospital Authority in Hong Kong, China.

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Telephone Triage Consulting

Telephone Triage Consulting 

Whether you need specialized training,  legal nurse consultingconference development or protocol or guideline development or refinement,Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every telephone triage consultation project.

Ms. Wheeler has pioneered the field of telephone triage through a wide variety of projects and products.  She has served as author,  educator, researcher,  guideline developer for Adult, School Age, and Infant/Child Populations, conference developer, and nurse legal consultant for over 30  years.  A unique combination of vision, professional history and “hybrid” role as both consultant and front line telephone triage practitioner, enables Ms. Wheeler to bring both insight and real world practicality to every project.

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Telephone Triage Continuing Education

Unique, Useful Telephone Triage Continuing Education Courses

These courses will meet clinicians’ and managers’ needs FAST. Topics include a basic Training Program, Protocol Competency, Safety research, and three Risk Management Courses. You will learn the most essential information — an overview of telephone triage, an introduction to guidelines and User’s Guide, the current status of telephone triage safety, and three articles on legal issues.

Research demonstrates that clinicians still make basic errors which increases corporate  liability.   We offer the widest array of telephone triage  continuing education courses, and they are instantly available, eliminating the costs of  travel, lodging and conference attendance.  Our courses are as evidence-based and “real world” as feasible and many recommendations are based on lessons learned from malpractice cases.

FREE DOWNLOAD:  Check out the Audiotaped case studies which are part of the 30 CE hour Course “The Fine Art of Telephone Triage” (See below).

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