Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
tel. 415-453-8382
Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
Products and Services Available
Telephone Triage Training: Workshops, Seminars & Conferences

Workshops, seminars and conferences for clinical training in telephone triage  Since 1985, Sheila Wheeler has conducted telephone triage training for clinicians at a wide range of facilities: Medical residents at UCLA, VA hospitals and military facilities, Kaiser Permanente, County facilities, Physician Group Practices, Canadian nurses and the Hospital Authority in Hong Kong, China.

In 2016,  Ms Wheeler will present seminars at the University of California, San Francisco, Developmental Disabilities Administration,  American Academy of Ambulatory Care Nursing conference and Contemporary Forums Conference Women’s Health and OB/GYN.

Recent Testimonial:

On behalf of our Regional Nurses, I’d like to thank you for your presentation on Telephone Triage.   The acronyms were clear and concise and should definitely assist the nurses in being thorough in data gathering.  The evaluations completed by the nurses in attendance show that the information provided was exactly what they needed. I’m optimistic that there will be a positive impact on their practice”  D.W.G., RN, MSN, US Governmental Health Agency

Please listen to Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly” at the 2015 AAACN conference. 

read more
Telephone Triage Consulting

Whether you need specialized training,  legal nurse consultingconference or guideline development or refinement, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every telephone triage consultation project.

Thoughts from Thought Leaders

My new two new favorite books:  The Digital Doctor:  Hope, Hype and Harm at the Dawn of Medicine’s Computer Age, by Robert Wachter, MD, and The Checklist Manifesto:  How to Get Things Right by Atul Gawande, MD. Both books speak to quality and safety in healthcare with implications for telephone triage safety.  The extraordinary challenge of making good decisions in telephone triage requires software that reduces human error and supports metacognition (knowing when & how to use certain strategies for solving a problem).

read more

Telephone Triage Continuing Education

NEW Continuing Education Course! “Telehealth Update Package”

For Limited Time Only:  18 CE for $180

A “5 in 1″ Telehealth Continuing Education Course Update Package to Sheila Wheeler’s 1993 classic text. Three CE courses address regulationslegal issues, best practices; one course addresses quality & safety, and one course focuses on guideline competency.   

Frequently, colleagues have requested a new edition to the training manual: Telephone Triage: Theory Practice and Protocol Development.  This package is the best update available:  a multi-media update to critical telehealth issues, with 18 hours of Continuing Education!

Includes 4 print articles, slide presentation & audio conference, Guideline Manual: Telephone Triage for Adult Populations including Women’s Health with 10 case studies in Audio CD & Practice Standards.

PLEASE NOTE: This offer is for a single individual only; no substitutes or additional price reductions are available with the exception of persons who have already taken one or more CE Courses in this package. In that case, please contact Sheila at 415.453.8382 to receive a special discount!

read more