电话分流培训, 咨询和专业知识 -- 通过从医学专业值得信赖 1985
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“We don’t look for patterns of our recurrent mistakes or devise and refine potential solutions for them. But we could, and that is the ultimate point”. Gawande, 2010

“Any mistake or failure in the diagnostic process can lead to a diagnosis that is wrong, missed or delayed. Inpatient diagnostic errors tend to be more lethal, however more diagnostic errors occur in ambulatory settings”. Groszkruger, 2015

At the risk of stating the obvious, telephone triage is risk-prone – due to extreme difficulties of assessing symptoms of patients we cannot see. Add to that, the propensity for human error due to cognitive bias when placed in ambiguous situation, decision fatigue and a time-driven work atmosphere that stresses efficiency over proficiency.

女士. Wheeler has served as an expert witness for more than 35 医疗纠纷案件,因为 1995. 她的经验包括原告和被告的审查和医疗纠纷案件评估. 除了最近的经验作为一线电话分流医生, she has collaboratively developed telephone triage guidelines (协议) 在纸质和电子格式以及电话分流的实践标准. 女士. Wheeler authored the first training manual in telephone triage in 1993, and recently served as lead author on a review of the literature on 临床和非临床决策者在电话分流安全 published by the Journal of Telemedicine and Telecare in March,2015.

女士. Wheeler has consulted on medical malpractice cases in a range of settings from Health Maintenance Organizations (HMO), 医院和临床呼叫中心医疗组的做法. 她曾担任加利福尼亚州护理委员会的多次涉及护士疏忽案件. 她曾咨询 国内和国际, serving on a malpractice cases involving the Department of Managed Care of the State of California and the National Health Service (NHS) in the United Kingdom.

女士. Wheeler has reviewed medical malpractice cases for a range of age groups — 婴幼儿, 学龄, 老年, 青少年和成年人群 — 以及类似流感的症状, headache, backache and psychiatric complaints. 女士. 惠勒与文件审查经验, 编制报告, 证言, 作为专家证人和法庭提供证词.

In addition to serving as an expert witness, 女士. Wheeler’s expertise derives from front-line telepractice, 研究, authoring articles and books, speaking at conferences, protocol developer, and conference founder and developer.

Please see Ms.Wheeler’s Company and Professional milestones for details.

Listen to Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly” at the 2015 AAACN会议.

“Clinical Systems & Training to Help Clinicians Triage Patients to the Right Place at the Right Time for the Right Reason” TM