Pediatric Telephone Triage Guidelines — An Innovative, Standards-based System
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除了被 standards-based (Clinical Practice Guidelines We Can Trust, IOM, 2011) 独特的功能包括:
- 五级分类: 指南 敏锐度水平是从 1989 由美国急诊医师学院. 在 1995, 他们被进一步细化为5级分类. 这些准则早于以下概念描述 曼彻斯特分类集团 和紧急程度指数 (all designed for face-to-face triage). The guidelines contain nomenclature: 视力分类, definitions, time frames. 5级分类法提供了临床优先级, and a unified method for assigning triage. (Standard 2, 3).
- “Round the clock”, not just Office Hours: “Round the Clock” Disposition recommendations, 不只是办公时间. 处分权覆盖 24/7/365 not just 9-5, M-F, 提供了一个“真实世界”, 实用的工具. 对于患者, 5-Level Triage提供明确的指令或处置，明确说明何时, 在哪里以及为什么应该看到它们, by stating the site, time frame and level of urgency of symptom pattern elicited by the nurse. (Standard 1)
- Age-specific: Explicitly state the population to which they apply. Content is customized to three unique age groups: 婴幼儿，儿童 (Age Birth to 6 岁月), 学龄 (年龄 6-18 岁月) and Adult (年龄 18 岁月 +) (Standard 1)
- A Generic Guideline supports nurses in several ways (Standard 4,5,6):
- as a “Fall Back” 或在应急的情况下，其中的准则现有协议可能不适用
- as a “Go To” guideline before using a specific one
- as a training tool for new staff
- Patient-centered guidelines. Uniquely “Patient Centric” (Standard 1, 5, 6)
- All Literacy Levels: 为了方便沟通的准确性和简洁打电话, we wrote guideline content at 5日 至 8日 grade literacy level for condition descriptions and home treatment instructions. 无需从medicalese打好语言翻译, or college level to grade-school level.
- All economic levels: 建议配低价, 访问家庭治疗和全面支持所有经济水平的免费技术支持组
- Site-based titles: Presented in lay language, the way that patients typically present symptoms
Standards-Based The features listed above meet and surpass current standards for decision support systems:
- Explicit: 指引明确规定人口它们适用
- 可靠: Designed to lead to correct outcomes. 5-Tier Triage disposition designate where, when and why patients should be seen
- Reproducibility: 五级分诊护士便利选择同一倾向的不同群体
- 用户指南 contains complete operating instructions, 包括相关假设和例外的建议
- 明晰: 写在明确的语言, 使用精确定义的术语, 在一个用户友好的介绍
- Transparency: üsers can clearly understand how they work
Clinician-Developed Developed by practicing clinicians 为 practicing clinicians, reviewed by Expert Physician Reviewers
- 安全: Spotless safety record, no malpractice events related to these guidelines since published in 1995
- 两用: May be used for Face-to-Face Triage Encounters and School Nurse Settings
- Customizable when used with three ring binder and Tabs
用户友好, 透明和直观
- 该 unique pattern recognition design 模仿大脑的自然问题，通过合成两种算法和模式识别求解方法. 该准则利用症状的识别/匹配策略，以支持安全决策. 这 “真实的世界” 的方法来决策已经由医疗决策专家Vimla帕特尔在她的电话分诊护士执业教育署设置的研究证实. 这也是急诊医学医师实践标准.
- Unlike systems with hundreds of protocol titles (which can lengthen the search process), this system is complete 和 简洁. Fifty guidelines address over 1,500 common and rare but predictable conditions. Each guideline includes screening questions, home treatment and/or first aid directives, 及补充病人的教学信息.
- 快速和用户友好 这些准则不够详细，以确保自信的决策, 还不够简练，以消除过度的和耗时的交叉引用.
- 权威性 该协议由二十专家级护士专案组进行合作开发超过两年的时间, 执业护士和医生, 提供一个多学科的角度.方便您的预算 电子协议可以花费数十万美元. 和 “越来越多的自己” 纸协议是非常耗时和昂贵的，以及. 这四位一本手册已经说明了一切, 并且是极具成本效益 – 黄金的投资价值它的重量!
TeleTriage系统是否有电子指南? 女士. 惠勒（Wheeler）最近为 通用准则. 它旨在减少人为错误, 解决错误的根本原因并增强电话分类中的元认知过程. 请联系希拉·惠勒在 415.453.8382 讨论许可协议.
Order the 5 EC 指引能力 课程并免费获得: 方针, 音频案例研究.
TeleTriage Systems Helps “获取病人到合适的位置, at the Right Time, for the Right Reason” TM
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