Telehealth Training Manuals and Guidelines -- trusted by medical professionals since 1985

Telehealth Books: Training Manuals, Standards & Guidelines

Books by Sheila Wheeler

With the Pandemic, comes Telehealth –now  an essential service and overnight, center stage.  The next phase, formal clinical Telehealth training is also essential!  

Ms Wheeler has written several telehealth books. The newest training manual  Telehealth: Essentials  for Expert Clinical Practice (2021)  will be available from Amazon in early January 2021.  It is  a  revision of the  1993 training manual,  and includes a Standards Manual.  Amazon will sell a  second book — Telehealth Risk Management in Primary Care, Urgent Care and Emergency Department Settings soon thereafter.

Managers: Jump start your clinical training  for existing or new staff!  The texts are unique, evidence-based and practical  — for a group or a new hire as a self-study.  Get staff up to speed quickly, and check that task off your list!  To date, no evidence has shown that, by themselves, electronic algorithms can safely replace the need for a complete system, including clinical training.  Training  materials are an essential component of a basic  telehealth system.

Recent  evidence shows that electronic algorithms may actually introduce new  errors, and that clinicians are still making basic errors (Wheeler, 2015, 2019). Wheeler’s books form components of a complete system designed to inform  technological safety and reduce errors evident in recent telehealth malpractice cases.

Most of Wheeler’s books are informed by actual malpractice case studies illustrating recurrent pitfalls —   inadequate assessment, communication, continuity and informed consent.  Wheeler has developed remedies to these root causes of error in Medicine (Joint Commission) in addition to human error.  Ms Wheeler’s goal was to develop telehealth products that were evidence-  and standards-based, as practical and as “real world” as is possible, to bolster patient safety and reduce negative outcomes .

Wheeler’s 1993 training manual — “Telephone Triage: Theory, Practice & Protocol Development” — is a classic in the field,  and set the stage for telehealth as a subspecialty.   Extrapolated from physician practice  research  (and  early malpractice cases), it is serves as  a unique historical overview  — a  “how to” and “go to” training manual for the embryonic fields telephone triage. 

Wheeler’s 3-volume set of Telehealth Guidelines (Adult, School-Age or Infant-Child) is based upon expert nurse consensus,  research and malpractice cases.  Wheeler’s expert witness work, combined with her research,  Joint Commission standards and regulations, all  serve to inform the design of Telehealth Guidelines. Her design and content are user-friendly, integrated, evidence- and risk management – based.

Purchase books at Amazon.com

Share this article