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电话分流培训, 咨询和专业知识 -- 通过从医学专业值得信赖 1985
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电话分流书籍希拉·惠勒奎尔特


希拉·惠勒写了四个电话分流书籍 — a three-volume set of 五级分类 成人 and Pediatric Telephone Triage Guidelines (学龄Infant-child) 和 培训手册.

成人 电话分流指引 – 年龄 18+ 岁月 (2009, 2017)


小儿科的 电话分流指引- 学龄 (年龄 6 至 18 岁月) (2003, 2017)


Pediatric Telephone Triage Guidelines – 婴儿/儿童 (从出生到 6 岁月) (2003, 2017)


从 1993 至 1995, Ms Wheeler served as Editor-In-Chief for a 25-member Task Force to develop the first and only paper-based version of age-based, 以病人为中心, 5-Tier telephone triage guidelines (协议). Both training manual and Adult guidelines include audio CDs, each with re-enactments of 10 different actual telephone triage cases, with follow-up analysis and critique of each call and suggestions for improved practice.

Book Cover电话分流: 理论, 实践与发展协议 (1993) 可选: Order the CE course and recieve a free book, audiolinks and 30 继续教育的时间


Ms Wheeler’s 1993 “how to” training manual has become a classic in the field. This training manual focuses on how to perform telephone triage, and is a unique combination text/audiotape/workbook. It essentially launched telehealth as a subspecialty in 1993. It remains the classic “how to” 和 “go to” training manual to this dayTelephone Triage Training Manual


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