Telephone Triage Books by Sheila Quilter Wheeler
Sheila Wheeler has written four telephone triage books — a three-volume set of Five-Level Triage Adult and Pediatric Telephone Triage Guidelines (School Age and Infant-child) and a training manual.
Adult Telephone Triage Guidelines – Age 18+ Years (2009, 2017)
Pediatric Telephone Triage Guidelines- School Age (Age 6 to 18 Years) (2003, 2017)
Pediatric Telephone Triage Guidelines – Infant/Child (Birth to 6 Years) (2003, 2017)
- Frequently Asked Questions about Telephone Triage Guidelines or Protocols
- Telephone Triage Guideline & Protocol Standards-Based Design
- Protocol Annual Supplements
- On-Line Guideline Competency Training with Continuing Education
From 1993 to 1995, Ms Wheeler served as Editor-In-Chief for a 25-member Task Force to develop the first and only paper-based version of age-based, patient-centered, 5-Tier telephone triage guidelines (protocols). Both training manual and Adult guidelines include audio CDs, each with re-enactments of 10 different actual telephone triage cases, with follow-up analysis and critique of each call and suggestions for improved practice.
Telephone Triage: Theory, Practice and Protocol Development (1993) Optional: Order the CE course and recieve a free book, audiolinks and 30 Hours of Continuing Education
Ms Wheeler’s 1993 “how to” training manual has become a classic in the field. This training manual focuses on how to perform telephone triage, and is a unique combination text/audiotape/workbook. It essentially launched telehealth as a subspecialty in 1993. It remains the classic “how to” and “go to” training manual to this dayTelephone Triage Training Manual
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