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Telehealth Training Manuals and Guidelines -- trusted by medical professionals since 1985

Telehealth Guidelines: Age-based, 5-Level Triage


Adult Telephone Triage Guidelines – Age 18+ Years (2009, 2017)


Pediatric Telephone Triage Guidelines- School Age (Age 6 to 18 Years) (2003, 2017)


  Pediatric Telephone Triage Guidelines – Infant/Child (Birth to 6 Years) (2003, 2017

From 1993 to 1995, Ms Wheeler served as Editor-In-Chief for a 25-member Task Force to develop the first and only paper-based version of age-based, patient-centered, 5-Tier telephone triage guidelines (protocols).  Both training manual and Adult guidelines include audio CDs, each with re-enactments of  10 different actual telehealth malpractice cases, with follow-up analysis and critique of each call and suggestions for improved practice.

Book mark Wheeler’s Amazon page to purchase forthcoming  Essentials  for Expert Telehealth Practice  and a unique manual that addresses Risk Management in Telehealth.


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