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Telephone Triage Books by Sheila Quilter Wheeler

Sheila Wheeler has written four telephone triage books — a three-volume set of Five-Level Triage Adult and Pediatric Telephone Triage Guidelines (School Age and Infant-child) and a training manual.

Adult Telephone Triage Guidelines – Age 18+ Years (2009, 2017)

Pediatric Telephone Triage Guidelines- School Age (Age 6 to 18 Years) (2003, 2017)

  Pediatric Telephone Triage Guidelines – Infant/Child (Birth to 6 Years) (2003, 2017)

From 1993 to 1995, Ms Wheeler served as Editor-In-Chief for a 25-member Task Force to develop the first and only paper-based version of age-based, patient-centered, 5-Tier telephone triage guidelines (protocols).  Both training manual and Adult guidelines include audio CDs, each with re-enactments of  10 different actual telephone triage cases, with follow-up analysis and critique of each call and suggestions for improved practice.

Book CoverTelephone Triage: Theory, Practice and Protocol Development (1993)  Optional: Order the CE course and recieve a free book, audiolinks and  30 Hours of Continuing Education 

Ms Wheeler’s 1993 “how to” training manual has become a classic in the field. This training manual focuses on how to perform telephone triage, and  is a unique combination text/audiotape/workbook. It essentially launched telehealth as a subspecialty in 1993. It remains the classic “how to” and “go to” training manual to this dayTelephone Triage Training Manual

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