Each guideline has additional Supplemental Information — basic patient information — typically first aid and home treatment instructions written for 5th to 8th grade literacy level. The content is designed to be read to patients directly — facilitating rapid, accurate, consistent communications that patients easily comprehend and carry out. This feature enhances patient compliance and satisfaction.
– A –
Abdominal Pain
Abrasion/Scrapes
Abuse (Sexual):
Preserving Evidence Referral Support Groups Sexual Assault Response Team Exam Information Treatment Reporting/Action Plan
Abuse (Physical):
Assessment Documentation Reporting Guidelines Elder Abuse Emotional Abuse Emotional Deprivation Neglect Physical Abuse Prevention Risk Factors Spousal Abuse Treatment Reporting/Action Plan
Ace Wrap Teaching,
Acquired Immune Deficiency Syndrome (AIDS)/HIV,
Adhesions,
Alcohol and Substance Abuse: Complications
Definition Prevention Signs & Symptoms Signs of Intoxication Signs of Withdrawal Treatment
Allergic Response: Allergies
Anxiety
Appendicitis
Asthma
Athlete’s Foot
– B – Back Injury Instructions
Back Pain (Low) Syndrome
Behavioral Problems:
Discipline: Breath Holding Spells, Temper Tantrums Eating Problems: Food Allergies Elimination Problems: Bedwetting (Enuresis), Soiling (Encopresis) Sleeping Problems: Bedtime Resistance, Early Morning Riser, Night Terrors, Nightmares
Bell’s Palsy
Birth Control Pills (BCP)
Bites: Animal, Human, Insect, Rabies, Snake
Black Eye
Bladder Infection
Blocked Tear Ducts
Boil
Bowel Movement Color Change
Breast Tenderness
Breastfeeding:
Abscess Engorgement
Inadequate Milk Supply Lactation Suppression Latch-on Technique Mastitis Plugged Duct Referrals Sore Nipples Thrush Weaning From Breast Breastfeeding Initial Assessment
Bronchitis
Bruise
Burn:
Assessment & Care Blister Care Chemical Electrical Rule of Nines
– C –
Canker Sore (Apthous Ulcer)
Cast Care
Cellulitis
Chicken Pox
Childhood Rashes
Chlamydia
Circumcision
Cold Exposure
Cold Sore
Concussion
Condyloma
Confusion
Confusion, Conditions Related to
Conjunctivitis
Constipation
Contact Dermatitis
Contact Lens Overwearing Syndrome
Corneal Abrasion
Costochondritis
– D –
Dehydration
Dental Hygiene
Depo Provera Side Effects
Depression
Diarrhea
Discoloration (Skin): Disease Side Effect
Discoloration (Skin): Food Side Effect
Dislocations (Subluxations)
Drug Side Effects:
Abdominal Pain Breast Swelling Color Change Constipation Depression Diarrhea Dizziness Dystonia Fever Heat Exposure Hematuria Incontinence Nasal Congestion Nipple Discharge Ototoxic Meds Rash Retinotoxicity Urine Color Change Urine Retention Vomiting/Nausea
– E –
Ear Infection
Earwax Instructions
Eczema
Emotional Problem: Support Groups
Epiglottitis
External Ear Infection
– F –
Fainting
Fever Blister
Fifth Disease
Fissures
Food Poisoning
Food Side Effect (Urine Color Change)
Fracture
Fracture, Bruise, treatment for
– G –
Genital Warts/Condyloma
German Measles (Rubella)
Gonorrhea
Grief
– H –
Hand, Foot & Mouth Syndrome
Head Injury Instructions
Hearing Loss
Heat Cramps
Hematoma (Bruise)
Hemorrhoids
Hepatitis: General Information
Herpes
High Risk Pregnancy
HIV/AIDS
Hives
Hyperglycemia
Hyperventilation Syndrome
Hypotension
Hypothermia
– I –
Impetigo
Infectious Diarrhea (Food Poisoning)
Ingestion/Inhalation
Intrauterine Device (IUD)
Isolation Procedures
– J –
Jaundice
– L –
Laceration and Wound Care
Lactose Intolerance
Leg Cramps/Pain
Lice (Head & Body)
Lip/Mouth/Gum Lesions
Lyme Disease: Prevention, Treatment, Tests
Meatitis
Menstrual Cramps
Migraine Headache
Motion Sickness
Mouth/Lip Lesions
Mumps
– N –
Nausea/Vomiting
Neck Injury Instructions
Newborn Concerns:
Behavior: Colic; Crying Breasts Care: Bathing, Circumcision, Cord, Dressing, Skin Eyes: Blocked Duct, Crossed Eyes, Discharge Elimination: Meconium Stools, Breastfed, Bottle-Fed; Urine Output Feeding Questions Genitals: Boys, Girls Head: Bruises, Fontanelle, Lumps, Molding Mouth: Pacifier, Thrush Nose: Coughing, Nasal Discharge, Sneezing Rashes: Cradle Cap;,Diaper Rash, Eczema, Erythema Toxicum, Heat Rash, Milia, Acne Skin/Birthmarks: Strawberry Hemangioma, Mongolian Spot, Stork Bite
Norplant
Nosebleed
– O –
OB/GYN Procedures:
Complications Major Surgery Procedures: Abdominal Procedures: Vaginal
Occult Infections
– P –
Panic Attack
Pelvic Inflammatory Disease (PID)
Petechiae
Pharyngitis
Pinworms
Pleuritis
Pneumonia
Pneumothorax
Poison Oak
Postpartum:
Activity Constipation Cramps Diet Edema, Leg Family Adjustment Hemorrhoids Incisional Pain Care Night Sweats Perineal Pain/Swelling Rectal Bleeding Sexual Activity/Birth Control Support Groups Vaginal Bleeding Varicose Veins
Post Partum Emotional Problem:
Post Partum Blues Post Partum Depression Referrals
Pregnancy:
Backache Breast Tenderness Dizziness Fatigue Foot Pain Headache Heartburn Hemorrhoids Insomnia Leg Cramps Morning Sickness Nausea Nosebleed Sexual Intercourse Shortness of Breath Stuffy Nose Swelling (Face; Feet/Legs; Hands) Urinary Frequency Varicose Veins (Legs; Vulva)
Pressure Points
Projectile Vomiting
Pubic Lice
Puncture
Purpura
– R –
Red or 7 Day Measles (Rubeola)
Rehydration Guidelines
Retractions (Intercostal)
Ringing in Ear
Ringworm
Rocky Mountain Spotted Fever
Roseola
Rubella
Rubeola
– S –
Scabies
Scarlet Fever
Sexually Transmitted Disease (STD)
Shingles
Sinus Infection
Smegma
Sore Throat (Pharyngitis)
Spontaneous Conjunctival Hemorrhage
Sprain
Stings, Insect
Stomatitis (Viral)
Strain
Step Pharyngitis
Stye
Substance Abuse:
Benzodiazepines Community Resources Depressants Hallucinogens How to Tell if Someone is Using Drugs Most Common Reason Sign & Symptoms of Use/Abuse Stimulants Substance Abuse Reference List
Suicide:
Lethality Scale “No Suicide” Pact Occupations/Lifestyles Season/Day/Place Second-Party Caller Stresses
Suture Removal
Swimmer’s Ear
Syphilis
– T –
Temperature Taking
Temperomandibular Joint (TMJ)
Tetanus
Thermometers: Oral, Rectal
Ticks, General Information
Tinea (Athlete’s Foot, Ringworm)
Toxic Shock Syndrome (TSS)
Tuberculosis
– U –
Undescended Testicle
Upper Respiratory Infection (URI)
Urethritis
– V –
Vaginal Bleeding
Vaginitis
– W –
Women’s Health
Birth Control Questions & Concerns
Menopause Questions & Concerns
Telephone Triage Guidelines or Protocols: Table of Contents
Adult Telephone Triage Guidelines or Protocols (Age 18+)
Pediatric Telephone Triage Guidelines or Protocols (School Age: 6 -18 Years)
Pediatric Telephone Triage Guidelines or Protocols (Infant-Child: Birth to 6 Years)
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