Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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Telephone Triage Training & Consulting

Products, Services & Resources from Industry Expert, Sheila Wheeler

Sheila Wheeler’s training and consulting services help clinicians make safe and appropriate decisions. Ms. Wheeler has a 30+ year track record as a legal nurse consultant, trainer, researcher and author of the first training manual as well as the first set of 5-Tier Triage, patient-centric guidelines.

Adult & Pediatric Guidelines & Protocols


TeleTriage Systems products and services are user-friendly and integrated with the goal of being evidence- and risk management – based. Incomplete and inadequate systems have lead to error, patient injury and malpractice. From a legal perspective, a complete system serves as layers of protection — demonstrating accountability, and is a minimum standard of safety.

Ms. Wheeler has developed an integrated system including: training, guidelines, documentation and standards. When combined with her training programs, the guidelines comprise a complete system of integrated, detailed telephone triage structure and processes.



  •  Ms. Wheeler has developed broad, deep consulting experience since 1985:  national conference development, legal nurse consulting, customized seminar design, research and clinical informatics. Ms. Wheeler is experienced in refining  and developing computerized decision support systems (CDSS).  Her products are “best of breed”, standard-setting, integrated and unique, innovative while being “real world” and user-friendly.


  • Ms. Wheeler has served as a legal nurse consultant on over 30 telephone triage malpractice cases for both plaintiffs and defendants since 1995.  Her experience includes record review, written and verbal reports, depositions and testifying in court.


Telephone Triage Training Manual

  • Training Manual The “Classic” — Telephone Triage: Theory, Practice and Protocol Development — is the first and only training manual for novice and experienced advice nurses.  This text laid the foundation for safe, consistent practice. Features: multiple case studies, end-of chapter exercises, audio link to 10 real life case studies, sample guidelines and forms. Over 35,000 copies sold!

Telehealth Resources

Provider: Sheila Wheeler is a CE Provider and has been approved by California Board of Registered Nursing, Provider #10680