Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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Telephone Triage Training & Consulting

Products, Services & Resources from Industry Expert, Sheila Wheeler

Sheila Wheeler’s training and consulting services help clinicians make safe and appropriate decisions. Ms. Wheeler has a 30+ year track record as a legal nurse consultant, trainer, researcher and author of the first training manual as well as the first set of 5-Level Triage, patient-centric guidelines.

Telehealth Training Online

Telehealth Continuing Education Courses   Choose from five different courses with 30- 60 CE Hours!  Articles and books included. Provider: Sheila Wheeler is a CE Provider and has been approved by California Board of Registered Nursing, Provider #10680


TeleTriage Systems products and services are user-friendly and integrated with the goal of being evidence- and risk management – based. Incomplete and inadequate systems have lead to error, patient injury and malpractice. From a legal perspective, a complete system serves as layers of protection — demonstrating accountability, and is a minimum standard of safety.

Ms. Wheeler has developed an integrated system including: training, guidelines, documentation and standards. When combined with her training programs, the guidelines comprise a complete system of integrated, detailed telephone triage structure and processes.


  • Ms. Wheeler has served as a legal nurse consultant on over 30 telephone triage malpractice cases for both plaintiffs and defendants since 1995.  Her experience includes record review, written and verbal reports.

Telehealth Resources

Adult & Pediatric Telehealth Guidelines & Protocols

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