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远程医疗培训手册和准则 -- 通过从医学专业值得信赖 1985


Telephone Triage Practice Standards


Telephone Triage Practice Standards

When you purchase certain CE courses you will receive free – 80-page Practice Standards Manual. You may download these Standards and customize them to your facility! A major goal of the Telephone Triage Clinical Call Center is to optimize safe, timely access for patients, and to meaningfully reduce root causes of error in the following areas:

  • 评定: Improve adequacy, 定时, 或范围; 评定; 儿科评估; clinical decisions
  • 通讯: Improve oral, 书面, 电子, 员工之间, 与医生之间的/, 与患者或家属. Improve
  • 持续照顾: Reduce patient delay in care by improving access to care, expanded setting of care, 护理的连续性.
  • Informed Consent: Improve patient informed consent and compliance. Clear dispositions apprise patients when, where, and why further evaluation is needed.
  • Human Factors: Improve staffing levels, staffing skill mix, staff orientation, in-service education, 能力评估, staff supervision, medical staff peer review, 其他 (e.g., 冲, 疲劳, distraction, complacency, bias)

Telehealth Practice Standards Table of Contents:

  • LINE MANAGEMENT
  • MEDICAL ADMINISTRATION
  • STEERING COMMITTEE
  • HOURS OF OPERATION
  • USE OF TELEPHONE TRIAGE CLINICAL CALL CENTERS
  • GOVERNING RULES OF AREA
  • STAFFING AND SCHEDULING POLICIES
  • ORGANIZATION CHART NARRATIVE
  • DELIVERY OF CARE METHODOLOGY FOR TELEPHONE TRIAGE
    • RESPONSIBILITIES – CLINICIANS
    • JOB DESCRIPTION
    • SAMPLE PERFORMANCE STANDARDS
    • PRACTICE MANAGEMENT

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