Telephone Triage Practice Standards

Telephone Triage Practice Standards

When you purchase certain CE courses you will receive free – 80-page Practice Standards Manual. You may download these Standards and customize them to your facility! A major goal of the Telephone Triage Clinical Call Center is to optimize safe, timely access for patients, and to meaningfully reduce root causes of error in the following areas:

• Valoración: Improve adequacy, sincronización, o el alcance de; valoración; evaluaciones pediátricas; clinical decisions
• Comunicación: Improve oral, escrito, electrónico, entre el personal, con / entre los médicos, con el paciente o de la familia. Improve
• Continuum of Care: Reduce patient delay in care by improving access to care, expanded setting of care, continuidad de la atención.
• Informed Consent: Improve patient informed consent and compliance. Clear dispositions apprise patients when, where, and why further evaluation is needed.
  
• Human Factors: Improve staffing levels, staffing skill mix, staff orientation, in-service education, evaluación de competencias, staff supervision, medical staff peer review, otro (e.g., corriendo, fatiga, distraction, complacency, bias)

Telehealth Practice Standards Table of Contents:

• LINE MANAGEMENT
• MEDICAL ADMINISTRATION
• STEERING COMMITTEE
• HOURS OF OPERATION
• USE OF TELEPHONE TRIAGE CLINICAL CALL CENTERS
• GOVERNING RULES OF AREA
• STAFFING AND SCHEDULING POLICIES
• ORGANIZATION CHART NARRATIVE
• DELIVERY OF CARE METHODOLOGY FOR TELEPHONE TRIAGE
  • RESPONSIBILITIES – CLINICIANS
  • JOB DESCRIPTION
  • SAMPLE PERFORMANCE STANDARDS
  • PRACTICE MANAGEMENT

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