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Formación triage telefónico, consultoria y peritaje -- la confianza de los profesionales de la medicina desde 1985
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Telephone Triage Practice Standards


Telephone Triage Practice Standards

When you purchase certain CE courses you will receive free – 80-page Practice Standards Manual. You may download these Standards and customize them to your facility! A major goal of the Telephone Triage Clinical Call Center is to optimize safe, timely access for patients, and to meaningfully reduce root causes of error in the following areas:

  • Valoración: Improve adequacy, sincronización, o el alcance de; valoración; evaluaciones pediátricas; clinical decisions
  • Comunicación: Improve oral, escrito, electrónico, entre el personal, con / entre los médicos, con el paciente o de la familia. Improve
  • Continuum of Care: Reduce patient delay in care by improving access to care, expanded setting of care, continuidad de la atención.
  • Informed Consent: Improve patient informed consent and compliance. Clear dispositions apprise patients when, where, and why further evaluation is needed.
  • Human Factors: Improve staffing levels, staffing skill mix, staff orientation, in-service education, evaluación de competencias, staff supervision, medical staff peer review, otro (e.g., corriendo, fatiga, distraction, complacency, bias)

Telehealth Practice Standards Table of Contents:

  • LINE MANAGEMENT
  • MEDICAL ADMINISTRATION
  • STEERING COMMITTEE
  • HOURS OF OPERATION
  • USE OF TELEPHONE TRIAGE CLINICAL CALL CENTERS
  • GOVERNING RULES OF AREA
  • STAFFING AND SCHEDULING POLICIES
  • ORGANIZATION CHART NARRATIVE
  • DELIVERY OF CARE METHODOLOGY FOR TELEPHONE TRIAGE
    • RESPONSIBILITIES – CLINICIANS
    • JOB DESCRIPTION
    • SAMPLE PERFORMANCE STANDARDS
    • PRACTICE MANAGEMENT

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