Telephone Triage Practice Standards

Telephone Triage Practice Standards

When you purchase certain CE courses you will receive free –  80-page Practice Standards Manual.  You may download these Standards and customize them to your facility!   A major goal of the Telephone Triage Clinical Call Center is to optimize safe, timely access for patients, and to meaningfully reduce root causes of error in the following areas:

• Assessment: Improve adequacy, timing, or scope of; assessment; pediatric assessments; clinical decisions
• Communication: Improve oral, written, electronic, among staff, with/among physicians, with patient or family. Improve
• Continuum of Care: Reduce patient delay in care by improving access to care, expanded setting of care, continuity of care.
• Informed Consent: Improve patient informed consent and compliance. Clear dispositions apprise patients when, where, and why further evaluation is needed.
  
• Human Factors: Improve staffing levels, staffing skill mix, staff orientation, in-service education, competency assessment, staff supervision, medical staff peer review, other (e.g., rushing, fatigue, distraction, complacency, bias)

Telehealth Practice Standards Table of Contents:

• LINE MANAGEMENT
• MEDICAL ADMINISTRATION
• STEERING COMMITTEE
• HOURS OF OPERATION
• USE OF TELEPHONE TRIAGE CLINICAL CALL CENTERS
• GOVERNING RULES OF AREA
• STAFFING AND SCHEDULING POLICIES
• ORGANIZATION CHART NARRATIVE
• DELIVERY OF CARE METHODOLOGY FOR TELEPHONE TRIAGE
  • RESPONSIBILITIES – CLINICIANS
  • JOB DESCRIPTION
  • SAMPLE PERFORMANCE STANDARDS
  • PRACTICE MANAGEMENT