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Telephone Triage Risk Management 3

Best Practices to Avoid Common Errors

1 CE Hour $20

Course Description:   An update for clinicians and managers to avoid patterns of error still evident in malpractice cases involving telephone triage. Case studies illustrate pitfalls such as delay in care, the role of non-clinical staff, as well as evidence-based risk management

Course material includes a slide show with a one-hour audio presentation by Ms. Wheeler.  Participants will receive course materials via email after ordering the course online. Provider: Sheila Wheeler is a CE Provider and has been approved by California Board of Registered Nursing, Provider #10680

Managers: Use this program for in-house update for your staff (without CE hours).


Audience: Clinicians (novice or expert level) or managers of clinical call centers.  

Methodology: Participants see a slide show, listen to a lecture by Ms. Wheeler, answer 20 multiple-choice questions.

Behavioral Objectives: Upon successful completion of the course, the participant will be able to:

  • Describe three common telephone triage errors that can lead to a delay in care or treatment

  • Describe best risk management practices in assessment and documentation

  • Describe two risk management principles specific to telephone triage

Faculty:  Sheila Wheeler RN, MS Since 1995, Ms. Wheeler has served as an expert witness for both plaintiffs and defendants in telephone triage malpractice cases

Provider: TeleTriage Systems Provider has been approved by California Board of Registered Nursing, Continuing Education Provider #10680 for 1 contact hour.



  1. Order the materials and Post Test online through PayPal.

  2. You will receive the Post Test via email. PLEASE CHECK YOUR SPAM FILTER

  3. Read the required reading materials.

  4. Complete the post test and submit it via email

  5. If you pass with 70%, you will receive a Certificate of Completion via email!

If you haven’t already done so, you can earn 30 CE hours by taking “The Fine Art of Telephone Triage”.    If you have taken that course, check out TeleTriage Systems’ other courses that can earn you up to 15 -18 CE’s


1 CE Hour for $20