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Telephone Triage Continuing Education Courses


Earn 30-60 CE Hours of Telehealth Continuing Education 

Sheila Wheeler has developed the widest array of telephone triage Continuing Education courses.  After 35+ years of experience in telephone triage, seeing a need and filling it — Ms. Wheeler’s Telephone Triage CE content is unique, essential and practical, meeting both clinicians’ and managers’ needs in a timely way.

If you are a Manager, you may train a group of staff, or use the courses as a self-study to get new hires up to speed quickly.  Group rates are now available for groups of 10 or more.  

Clinical decision making training is essential to telepractice.  Even with introduction of electronic decision support guidelines,  clinicians still make basic errors (Wheeler, 2015, 2019). Ms. Wheeler designed the course material to reduce common, recurrent errors she discovered while serving as an expert witness on 35+ cases since 1995.  The courses address methods to reduce failures of assessment communication, continuity, informed consent and human error — all root causes of error in Medicine (Joint Commission).

Ms Wheeler designed the courses to be as evidence- and standards-based and as “real world” as feasible,  instantly available, without additional costs of  travel, lodging and conference registration fees.  Discounts for groups of 10 or more!


Individual CE Courses Available

Risk Management in Telepractice (2019)

Risk Management In Ambulatory, Urgent Care and ED Settings

Course Description  This course updates telephone triage and telehealth clinicians about current risk management related to telephone triage.  Utilizing case studies and legal principles, the course examines controversial trends and practices as well as ongoing patterns of system and human error.  It also proposes standards-based solutions standards and new technologies to current patterns of error.

51 Medical Malpractice Case studies, New Standards, Regulations, and Policies.

6 CE Hours for $90 

Discounts for groups of 10 or more! Contact us directly.

Course reading material is a 60-page article, sent as a PDF after ordering the course. Please note: CE purchase is non-refundable 

Safety of Telephone Triage Decision Makers (2015)

This narrative review of the literature is the first to examine key aspects of telephone triage practice.  It describes the field in detail, providing an in-depth understanding of key issues related to the safety of decision makers and systems  Examines recent studies of four groups of decision makers — physicians, nurses, EMDs and non-clinical staff.  Also  the presence of key system components (Standards, Training, Guidelines, Documentation Tool) in current practice.

Course reading material is an article included in the price of this CE course. Please note: CE purchase is non-refundable

6 CE Hours for $90 

Discounts for groups of 10 or more! Contact us directly.

Telephone Triage Guideline Competency (2017)

Addresses major elements of telephone triage and how to correctly operate telephone triage protocols and form.

Course reading material is a book (included)

Discounts for groups of 10 or more! Contact us directly.

EXCLUSIVE:  5 CE Hours for $ 75 – includes:

  • audio link for case studies
  • one volume of Adult, School Age or Infant-Child guidelines (400+ pages)

Please note: CE purchase is non-refundable

The Fine Art of Telephone Triage

THE CLASSIC COURSE   The original basic training manual for the practice of telephone triage, it lays out major issues and strategies for safe practice.  Based on the classic text “Telephone Triage: Theory, Practice and Protocol Development” (1993), managers often use this course as a self-study — cost effective and time-saving training for new staff. It is essential training for telephone triage: risk management, nursing process, communications, high risk populations and crisis management.

Course materials:

  • Downloadable book 360 pages
  • 2 Risk Management Articles
  • Audiolink to 10 case studies 

Please note: CE purchase is non-refundable 

 30 CE Hours for $120

Discounts for groups of 30 or more! Contact us directly.

TO PURCHASE A COURSE

Simply

PLEASE READ THE ORDERING INSTRUCTIONS CAREFULLY

  1. Order the article and Post Test online through PayPal.

    PLEASE NOTE:  DO NOT ORDER ONLINE FROM YOUR WORK SITE EMAIL ADDRESS! IT MIGHT BLOCK EMAILS FROM TELETRIAGE SYSTEMS.

     PLEASE ORDER FROM YOUR PRIVATE EMAIL  THANK YOU

    1. You will receive course materials including a link to Post Test via email.
    2. PLEASE CHECK YOUR SPAM FILTER
    3. You will receive the article via email or a Book (download or hard copy)  included in the price of this course

    4. Read the required reading material.Complete the post test and submit it via email

  2. If you pass with 70%, you will receive a Certificate of Completion via email within 1-5 business days!

CE Feedback & Testimonials

“Thank you so much for the materials that you’ve sent to me. In my new position, I was desperate for up-to-date information regarding risk management, scope-of-practice rules and any other information I could find. Your books and articles have answered all of my most important questions and so much more.

Thanks to you, I’m no longer just relying on my past 11 years of practical experience as a telephone triage nurse. I now have written ‘best practice’ standards in hand that I can refer to. Many thanks again for all you do.”

T.W., Clinical Quality Auditor, 24/7 Triage Line, California