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Telephone Triage Continuing Education Courses

Earn 30-60 CEU Hours of Clinical Telehealth Continuing Education 

Telehealth is an essential service — now center stage in healthcare. Accordingly, clinical training is also essential!  There is no evidence that electronic Guidelines replace clinical telehealth training. Clinical training is an essential component of any telehealth system.

Sheila Wheeler has developed the widest selection of Telehealth Continuing Education courses.  These CE courses are unique, evidence-based, essential and practical, meeting both clinicians’ and managers’ needs in a timely way.  Even if you don’t require CE now, you can purchase the course now and complete it at a later date.

Managers: Jump start clinical training!  These courses can be used for existing or new staff!  Online CE is fast, convenient and cost effective — for a group or a new hire as a self-study.  Get staff up to speed quickly, and check that task off your list!

 Even with the introduction of electronic decision support guidelines,  clinicians still make basic errors (Wheeler, 2015, 2019). Ms. Wheeler designed the course material to reduce common, recurrent errors she discovered while serving as an expert witness on 35+ cases since 1995.  The courses address methods to reduce failures of assessment communication, continuity, informed consent and human error — all root causes of error in Medicine (Joint Commission).  Ms Wheeler designed the courses to be as evidence-based, standards-based and as “real world” as feasible.  

Online Continuing education is the Environmentally Friendly Choice !  It avoids air/car travel, while also being cost-effective – no travel/lodging/meals/conference fees. Save Money while Saving Mother Earth!

Please note:  CE courses are non-refundable

Telehealth Online CE Courses Available

Telephone Triage Risk Management in Primary Care, Urgent Care and ED Settings (2019)

Risk Management In Ambulatory, Urgent Care and ED Settings

Course Description  This course updates telephone triage and telehealth clinicians about current risk management related to telephone triage.  Utilizing case studies and legal principles, the course examines controversial trends and practices as well as ongoing patterns of system and human error.  It also proposes standards-based solutions standards and new technologies to current patterns of error.  Course reading material is a 60-page article, sent as a PDF after ordering the course  51 Medical Malpractice Case studies, New   Standards, Regulations, and Policies.

6 CEU Hours for $120


Safety of Telephone Triage Decision Makers (2015)

This narrative review of the literature is the first to examine key aspects of telephone triage practice.  It describes the field in detail, providing an in-depth understanding of key issues related to the safety of decision makers and systems  Examines recent studies of four groups of decision makers — physicians, nurses, EMDs and non-clinical staff.  Also  the presence of key system components (Standards, Training, Guidelines, Documentation Tool) in current practice.  Course reading material is 26 page research article from Journal of Telemedicine and Telecare included in the price of this CE course.

6 CEU Hours for $100 

Telephone Triage Guideline Competency (2017)

Addresses major elements of telephone triage and how to correctly operate telephone triage protocols and form Included: Reading material is one hard copy volume of Age-based Adult, School Age or Infant-child Guidelines  (400+ pages) and audio link for 10 case studies for analysis and critique.

 5 CEU Hours for $90  

The Fine Art of Telephone Triage (1993-2005)

This course is the “CLASSIC” — the only, and original basic training manual for the practice of telephone triage, describes major issues and strategies for safe practice.  Based on “Telephone Triage: Theory, Practice and Protocol Development” (1993), managers often use this course for staff training as a self-study and essential training for telephone triage risk management (1993-2005), nursing process, communications, high risk populations and crisis management.  Course materials included: Downloadable book 360 pages (1993),  2 Risk Management Articles (2005),  Audiolink to 10 case studies (1993)

 30 CEU Hours for $150


Advanced Essentials for Expert Practice in Telehealth (2020)

Structure, Process and Outcomes for 5-Level Telephone Triage 

Course Description:  Essentials for Expert Practice is a revision of The Fine Art of Telephone Triage (1993) the original “how to” course in telephone triage.  Participants are introduced to key standards-based practice tools. It focuses on current essential elements of telephone triage practice: Structure, Process and Outcomes. Course Materials are 140 page article and link to downloadable audiotapes.

13 CE Hours for $ 180.00 




  1. Order the article and Post Test online through PayPal.



    1. You will receive course materials including a link to Post Test via email.
    3. You will receive the article via email or a Book (download or hard copy)  included in the price of this course

    4. Read the required reading material.Complete the post test and submit it via email

  2. If you pass with 70%, you will receive a Certificate of Completion via email within 1-5 business days!

CE Feedback & Testimonials

“Thank you so much for the materials that you’ve sent to me. In my new position, I was desperate for up-to-date information regarding risk management, scope-of-practice rules and any other information I could find. Your books and articles have answered all of my most important questions and so much more.

Thanks to you, I’m no longer just relying on my past 11 years of practical experience as a telephone triage nurse. I now have written ‘best practice’ standards in hand that I can refer to. Many thanks again for all you do.”

T.W., Clinical Quality Auditor, 24/7 Triage Line, California

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