Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
tel. 415-453-8382

Telephone Triage Resources


Newsfeeds, Articles, Power Point Presentations, Telehealth BooksTelehealth e-Newsletter

Since 1995, TeleTriage.com has served as an informational clearinghouse rich with resources: Telephone Triage books, job information, blogs and RSS feeds to the latest news and research.  Please explore these links and feel free to link to this page as a resource for your company or practice.


As clinicians, we need timely, reliable information.  Michael Osterholm, MD, PhD, is a public health scientist, as well as a biosecurity and infectious disease expert.  Osterholm tells it like it is.  Check out his weekly report on testing, immunity, reopening, etc.    LINK

CIDRAP has a wealth of information and resources for clinicians.  Explore the links below for more details:

COVID-19 Healthcare Preparedness and Response

Effective COVID-19 Crisis Communication

Newsfeeds and Articles

Power Point Presentations

Telephone Triage Articles

Ranging from 1987 to current day, the articles reflect growth and development of a new subspecialty, from the perspective of Sheila Wheeler, thought leader and pioneer.

Our Telehealth e-Newsletter focuses on topics of interest to clinicians, managers and health experts, such as Risk Management, Telehealth Standards, ED Gridlock, Unusual calls, Patient Safety, Guideline Safety,  ED Telephone Triage Policies, and the Clinical Call Center of the Future. Subscribe now Telehealth e-Newsletter

UK Consultant: Sally-Anne Pygall MSc RGN

Sally-Anne is the leading expert in the UK on telephone triage and consultation skills. Her innovative company offers classroom based training, as well as on line programmes for both clinicians undertaking telephone triage and consultations. She also provided training for non clinicians such as GP Receptionists and Care Navigators who provide signposting services to patients at the first point of contact.

Sally-Anne has recently written a book which is published by the Royal College of General Practitioners (RCGP) entitled Telephone Triage and Consultations Skills: Are We Really Listening?  that is recommended by the General Medical Council in the UK.

Nurse Telephone Triage Service is an RN-owned company in the UK that is committed to provide high quality telephone triage health advice to patients and caregivers. The physicians can be assured that their patients are cared for in the after hours times, using the same standards that they are accustomed to in their own practices. NTTS strives to be an extension of the office, to work with the physicians, and to provide continuity of excellent care.

Share this article