During a 6-month period in 2016, I performed an informal survey of RNs visiting teletriage.com. It required answering a 10-question survey for a chance to win a $100 Amazon gift certificate. Of the 132 Total Respondents, 36 were Managers or Administrators and 96 were Staff Nurses. We combined their responses into nine single charts.
The survey explored RN’s general perceptions of the quality and safety of system components: Standards, Training, Guidelines and EMR. Respondents to this anonymous survey were encouraged to be candid. Except where answers were in ranked order, we organized responses in ascending order of value.
My purpose in doing the survey was to get a general idea about clinicians’ perceptions of safety and quality of telephone triage system components. Although the survey was informal and sample size is small, there were some interesting results as displayed below:
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- Type of Facility?
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- Patient Population Served? All Ages (Birth to 100 yr) Adult only (Age 18+ yr) Pediatric Only (Birth – 20 yr) Women Only (All ages) Student Health (College Age)
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- Does Facility have TT Policies?
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- What Type(s) of TT Training? On the job training (informal, by other staff member who is not a preceptor) Online training (formal telephone triage-based program) On-site training (formal telephone triage class, including preceptoring) Off-site training (formal telephone triage conference, seminar, etc) NO training at all
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- Rank Quality of TT Training?
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- What Type of TT Guidelines?
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- Using TT Guidelines as Directed?
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- Do TT Guidelines make it “easy to do right thing”?
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- Does TT EMR make it “easy to do right thing”?