Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
tel. 415-453-8382

Informal Telephone Triage Survey Results

During a 6-month period in 2016, I performed an informal survey of RNs visiting It required answering a 10-question survey for a chance to win a $100 Amazon gift certificate.  Of the 132 Total Respondents, 36 were Managers or Administrators and 96 were Staff Nurses.  We combined their responses into nine single charts.

The  survey explored RN’s general perceptions of the quality and safety of system components: Standards, Training, Guidelines and EMR.  Respondents to this anonymous survey were encouraged to be candid. Except where answers were in ranked order, we organized responses in ascending order of value.

My purpose in doing the survey was to get a general idea about clinicians’ perceptions of safety and quality of telephone triage system components.   Although the survey was informal and sample size is small, there were some interesting results as displayed below: