What is a Telephone Triage Nurse? Current Role and Skills

Posted by Sheila Wheeler on Jul 22, 2014 in Articles of Interest, Current, FAQ Telephone Triage, FAQ Teletriage Systems | 0 comments Telephone triage nurse: current role and skills from Sheila Wheeler Share this...
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Are Telephone Triage Nurses Using Guidelines?

Posted by Sheila Wheeler on Feb 13, 2014 in Articles of Interest, Current, FAQ Telephone Triage, FAQ Teletriage Systems, FAQ-Protocol | 0 comments RECENT RESEARCH has found that Computerized Decision Support Systems (CDSS) do not perform effectively (or possibly safely)as decision support tools. Technical deficiencies included: not supportive of decision making, inconsistent documentation leading to mistriage, unintended self-care recommendations, information missing or outdated, questions subject to variable interpretation, clinical...
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Clinical Call Center of the Future:

Posted by Sheila Wheeler on Feb 13, 2014 in Articles of Interest, Current, FAQ Telephone Triage, FAQ Teletriage Systems | 2 comments In a recent article in Healthcare Call Center Times entitled “Thoughts from a Telephone Triage Pioneer”, Sheila Wheeler shared her vision of the future of telehealth with a list of features for the clinical call center of the future. New Title Telephone Triage Nurse becomes Clinical Triagist Integrated Clinical Call Centers The 24/7 “Command Call Center” becomes the new...
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Emergency Department Telephone Triage

Posted by Sheila Wheeler on Dec 6, 2013 in Articles of Interest, Current, FAQ Telephone Triage, FAQ Teletriage Systems, FAQ-Protocol | 0 comments Are Current Policies Safe? Recent research found a link between Oregon patients on Medicaid and increased ED visits, with possible implications for theAffordable Care Act (ACA).   For several decades, the issue of ED overutilization has been identified as a problem.  Historically, ED visits may be preceded by a telephone triage call to the ED for assessment and disposition — which most EDs...
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Decision making by Telephone Triage Nurses

Posted by Sheila Wheeler on Nov 26, 2013 in Articles of Interest, Current, FAQ Telephone Triage, FAQ Teletriage Systems, FAQ-Protocol | 1 comment Pattern Recognition and Estimation of Symptom Urgency Recent research on decisionmaking has implications for clinical decision making in telephone triage, CDSS, clinical call center policies, and industry regulations — worker fatigue, understaffing, over scheduling. Thinking Critically about Critical Thinking “In the beginner’s mind there are many possibilities. In the expert’s mind...
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Is Current Telephone Triage Research Disconnected?

Posted by Sheila Wheeler on Nov 15, 2013 in Articles of Interest, Current, FAQ Telephone Triage, FAQ Teletriage Systems, FAQ-Protocol | 2 comments  False Assumptions about Electronic Guidelines, Clinical Assessment & Decision Making Research and “Real World” Practice: A Major Disconnect Since the mid-nineties, the telephone triage industry has experienced breathtaking growth. Still, there is a lack of consensus about everything from scope of practice to terminology. For example, which title describes most accurately what clinicians do:...
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