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Telephone Triage in Year 2000

Past, Present, Future Experts project that in the near future, telehealth will subsume telephone triage, with telemonitoring and visualization of all patients from home. Disease management will grow as home health assessment includes heart, lung, and bowel sounds, blood pressure and pulse readings, gait, neuro exams and mood assessment. Training programs will grow to 40 hours and will include...
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Emergency Department Gridlock & Telephone Triage

Back to the Future? Written in 1992 by Sheila Wheeler, this article explores and describes the current role of telephone triage as gatekeeper and its potential to facilitate appropriate  ED access while reducing cost.     Telephone triage is the assessment, advice and treatment of health related problems by telephone.  Telephone triage should be “symptom based” (relating to symptoms), providing...
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Emergency Department Telephone Triage

Lessons Learned from Unusual Calls to the ED Written in 1989 by Sheila Wheeler, this article presents results of an early survey of ED nurses about types of calls managed in the ED.  The following eight anecdotes are taken from 140 reported in a survey of emergency nurses at a 1988 Scientific Assembly lecture. The 370 nurses who participated in the survey attended a seminar by the author on...
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Telephone Triage: A Future Calling?

Written in 1987 by Sheila Wheeler  Telephone triage is the process of evaluating, advising, educating and making safe disposition of client health problems by phone. It is a specialized field, still in its infancy. Generally, it includes screening of medical, emotional and informational problems. Telephone triage is often practiced in areas outside of the hospital setting; it may also be used as...
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Telephone Triage Interstate Practice

A Historical View of Interstate Practice of Telephone Triage (Carol Rutenberg, Author) Joan Ritter is sitting at home in one state taking a call from a patient who is living in or traveled to another state on business.  When she takes that call, where is she practicing?  You might be surprised to learn that most state Boards of Nursing feel that nursing takes place where the patient is (not the...
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