Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
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TeleTriage Systems Client List

Client Feedback

Thank you so much for the materials that you’ve sent to me. In my new position, I was desperate for up-to-date information regarding risk management, scope-of-practice rules and any other information I could find. Your books and articles have answered all of my most important questions and so much more.

Thanks to you, I’m no longer just relying on my past 11 years of practical experience as a telephone triage nurse. I now have written ‘best practice’ standards in hand that I can refer to. Many thanks again for all you do.

T.W., Clinical Quality Auditor, 24/7 Triage Line, California


Training Feedback

  • Learned a lot. Can’t think of anything that was missing.
  • I loved it!
  • Excellent content!
  • This was such a great day with much needed information!
  • I didn’t want to miss anything!
  • Great job!
  • Information clear and needed!

Feedback from 120 nurses attending a 2016 day-long Telephone Triage training near Washington, DC at a State Health Agency Regional Office

Ms. Wheeler has consulted on a range of projects. Please read below for a partial list of clients.

International Conference Speaker

  • Hospital Authority, Hong Kong, China
  • Calgary Health Link, Calgary, Canada

Physician Training in Telephone Triage

  • Keck School of Medicine, UCLA, Los Angeles, CA
  • Three-Tier Telephone Triage, AIMS Telemedicine Center, Bhopal, India

  Guideline Development

  • Santa Clara Valley Medical Center,  San Jose, CA
  • Laguna Beach Community Clinic, Laguna Beach, CA

Telephone Triage Training

Community Health Settings

  • Dept. Health & Mental Hygiene, Developmental Disabilities Administration
  • Santa Barbara Public Health Department, Santa Barbara, CA
  • Marin Community Clinic, CA
  • Marin Maternity Services, CA
  • Santa Clara Valley Medical Center, CA
  • UCSF Healthcare System, CA
  • Alameda Public Health Department, CA
  • Solano Public Health Department, CA
  • San Francisco General Hospital, CA
  • San Francisco Public Health Department, CA
  • Gateway Health, VA
  • Care Management Resources, MD

Academic Settings

  • Stanford Health System, CA
  • University of California, San Francisco, CA
  • Vista College, CA

Military Facilities

  • Lemoore Naval Air Station, Lemoore, CA
  • Offutt Air Force Base, NB
  • Langley AFB, VA
  • Pt. Hueneme Naval Base, CA
  • Davis-Monthan AFB, AZ
  • Beale AFB, CA
  • Walson Air Force Base, New Jersey
  • VA Medical Center (San Francisco, Palo Alto, Sacramento, Fresno, Hawaii,

Other Facilities

  • Kaiser Permanente: San Diego, Los Angeles,  South San Francisco, Oakland, San Rafael, Cleveland
  • Cigna Healthcare, AZ
  • Massachusetts General Internal Medicine Associates, Massachusetts
  • Pediatric Partners, San Francisco
  • Healthcare Partners, Los Angeles
  • Midland Hospital, TX
  • Pfizer Pharmaceuticals:  Boston; Chicago
  • Sutter Health Services
  • St. Mary’s Medical Center, San Francisco, CA
  • Kalamazoo Center for Medical studies, Kalamazoo, MI
  • Nurseweek Seminar, Los Angeles, CA
  • Lorman Education Services, Eau Claire, WI
  • Minnesota Women’s Health Consortium, MN
  • Oregon Medical Group, OR
  • OrNda Healthcorp, CA
  • HealthLine Corporation, C
  • Palo Alto Medical Clinic, CA
  • Sonoma State University, CA
  • Creative Education Resource, CA
  • Professional Symposiums International, CA

Conference Speaker

  • Telephone Triage:  Essentials for Expert Practice, East & West Coast, Midwest
  • Women’s Health Conference, San Diego, CA
  • National Conference of Physician Referral Services, Chicago, IL
  • American Academy of Ambulatory Care Nursing, San Diego, CA
  • Emergency Nurses Scientific Assembly, New Orleans
  • Children’s Hospital, Minneapolis, MI

Conference Development

  • Telephone Triage: Essentials for Expert Practice, National Conference, Contemporary Forums

Guideline Development Training

  • Kaiser Permanente, Cleveland Heights, OH
  • Ambulatory OB/GYN Nursing Conference,  San Francisco, CA