SHEILA WHEELER, RN, MS., Founder of TeleTriage Systems, has achieved international recognition as a pioneer, thought leader and expert in telephone triage and telehealth. She is an accomplished writer and researcher. Ms. Wheeler is currently retired.
Ms. Wheeler’s work is laser-focused on patient safety and risk management in telehealth. To that end, Ms. Wheeler developed a telehealth system with standards-based and evidence based components that is complete. Her guidelines are unique — comprehensive, age-specific, with a 5-level triage approach and serving the needs of the widest range of patient populations including underserved communities — low-income, high-risk, low literacy. Wheeler’s guidelines are currently used by physicians in Bhopal, India.
CLIENT FEEDBACK
D.L, RN, MSN, PHN. California. “Your work is a godsend. I am truly grateful to have found it. Thank you for all you do.”
- Learned a lot. Can’t think of anything that was missing.
- I loved it!
- Excellent content!
- This was such a great day with much needed information!
- I didn’t want to miss anything!
- Great job!
- Information clear and needed!
Feedback from 120 nurses attending a 2016 day-long Telephone Triage training near Washington, DC at a State Health Agency Regional Office.
SHEILA WHEELER, RN, MS. Ms Wheeler has achieved international recognition as a pioneer and expert in telephone triage and telehealth. She is an accomplished writer, educator, researcher and previously developed electronic versions of her decision support guidelines with two different software companies. Sheila Wheeler has developed innovative telehealth products and seminars. Listed below are principal milestones.Sheila Quilter Wheeler Milestones
PUBLISHED WORKS
1 Telephone Triage: Solutions for Recurrent Errors in Primary Care, Urgent Care & ED Settings
- Article
- February 2019
- Delegating Tasks to Unqualified Staff
- Blog
- April 2018
- Pediatric Telephone Triage Guidelines, School Age (Age 6-18 Years)
- Book
- January 2017
- Pediatric Telephone Triage Guidelines, Infant-Child (Age Birth to 6 Years)
- January 2017
- Adult Telephone Triage Guidelines (Age 18+ Years)
- Book
- January 2017
- Risk Management in Telephone Triage Part 2: Two Expert Views
- Research
- November 2016
- Risk Management in Telephone Triage Part 1: New Trends, Advances & Risks
- Research
- November 2016
- Telephone Triage: Creating a Culture of Safety — Structure, Process and Outcomes
- Conference Paper
- April 2016
- Safety of Clinical and Non-Clinical Decision Makers in Telephone Triage: A Narrative Review
- Research
- March 2015
- Journal of Telemedicine and Telecare
- Telephone triage: SAVED by the form
- Article
- December 2000
- Nursing Management
- Calling all nurses: how to perform telephone triage
- Article
- August 1997
- Nursing Management
- Calling all nurses
- Article
- July 1997
- Nursing Management
- Telephone triage: sidestepping the pitfalls
- Article
- June 1994
- Nursing Management
- Telephone Triage: Theory, Practice and Protocol Development
- Book
- January 1993
- ED telephone triage: Lessons learned from unusual calls
- Article
- November 1989
- Journal of Emergency Nursing
- Current Practice in Nursing Care of the Adult: Issues and Concepts. Volume One
- Article
- 1981
- The American Journal of Nursing
VISION STATEMENT
TeleTriage Systems Values
Processes and Systems that “make it easy to do the right thing” (Institute of Medicine, 2000)
….Telehealth Training Products that are Real World and Evidence-Based
Telehealth Culture of Safety
…Patient Safety…..Making good medical decisions under conditions of uncertainty and urgency is difficult…
Telehealth products have the goal of patient safety as the highest priority
….Clinician Safety...Telephone triage work is acknowledged as a fast-paced, stressful clinical task…..
Error in telehealth — both system- and human error — can be reduced by the cumulative effect of healthy work environments, user friendly technologies and robust practice standards to support clinician and patient safety and reduce decision fatigue.
Telehealth products are designed to be “real world” — built by clinicians who currently practice telehealth. Safe, user friendly systems that focus on Standards, Quality Improvement and Risk Management.
30+ Year Track Record of Innovation, Excellence and Leadership
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