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Telehealth Books: Training Manuals, Standards & Guidelines

Books by Sheila Wheeler

With the Pandemic, comes Telehealth –now  an essential service and overnight, center stage.  The next phase, formal clinical Telehealth training is also essential!  

Ms Wheeler has written several telehealth books. The newest training manual  Telehealth: Essentials  for Expert Clinical Practice (2021)  will be available from Amazon in early January 2021.  It is  a  revision of the  1993 training manual,  and includes a Standards Manual.  Amazon will sell a  second book — Telehealth Risk Management in Primary Care, Urgent Care and Emergency Department Settings soon thereafter.

Managers: Jump start your clinical training  for existing or new staff!  The texts are unique, evidence-based and practical  — for a group or a new hire as a self-study.  Get staff up to speed quickly, and check that task off your list!  To date, no evidence has shown that, by themselves, electronic algorithms can safely replace the need for a complete system, including clinical training.  Training  materials are an essential component of a basic  telehealth system.

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Telehealth Resources: Articles, Newsfeeds, Research

Telehealth Articles, Newsfeeds & Age-Specific, 5-Level Guidelines

Since 1995, TeleTriage.com has served as an informational clearinghouse rich with resources: RSS feeds to the latest Telehealth news,  articles on telephone triage and telehealth research.  Please feel free to explore and link to this page as resources.


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About Sheila Wheeler, RN, MS.

SHEILA WHEELER, RN, MS.,  Founder of TeleTriage Systems, has achieved international recognition as a pioneer, thought leader and expert in telephone triage. She is an accomplished writer and researcher. Ms. Wheeler is currently retired.

Ms. Wheeler’s guidelines are unique. They are the only age-specific guidelines, the only 5-level telehealth guidelines, and designed for underserved communities —   low-income, high-risk, low literacy populations.  Wheeler’s guidelines are currently used by physicians in Bhopal, India.


D.L, RN, MSN, PHN. California.   “Your work is a godsend. I am truly grateful to have found it. Thank you for all you do.”  

  • Learned a lot. Can’t think of anything that was missing.
  • I loved it!
  • Excellent content!
  • This was such a great day with much needed information!
  • I didn’t want to miss anything!
  • Great job!
  • Information clear and needed!

Feedback from 120 nurses attending a 2016 day-long Telephone Triage training near Washington, DC at a State Health Agency Regional Office.

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