Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
tel. 415-453-8382

Telephone Triage Risk Management 3 CE Course (1 CE hour)

Best Practices to Avoid Common Errors

1 CE Hour $20

Continuing education Course Description:   An update for clinicians and managers to avoid common errors still evident in telephone triage. Case studies illustrate legal principles such as delay and denial of care, the role of non-clinical staff and evidence-based risk management tools.

Course reading material is a slide show with a one-hour audio presentation by Ms. Wheeler.  The course materials will be available to participants after ordering the course.

Managers: You may use this program as an in-house update for your staff (does not include additional staff CE hours). Additional staff hours may be obtained by contacting TeleTriage Systems for group rate.


Audience: Clinicians (novice or expert level) or managers of clinical call centers.  Please note: We have included a complimentary list of 10 policy titles, for clinicians and managers to develop safe standards for high-risk situations, that are more likely to lead to risky conditions in clinical call centers.

Methodology: Participants will watch a slide show, listen to the lecture by Ms. Wheeler and answer 20 multiple-choice questions.

Behavioral Objectives: Upon successful completion of the course, the participant will be able to:

  • Describe three common errors of telephone triage that can lead to a delay in care

  • Describe best practices in assessment and documentation

  • Describe legal principles as they apply to telephone triage

Faculty:  Sheila Wheeler RN, MS Since 1995, Ms. Wheeler has served as an expert witness for both plaintiffs and defendants in telephone triage malpractice cases

Provider: TeleTriage Systems Provider has been approved by California Board of Registered Nursing, Continuing Education Provider #10680 for 1 contact hour.



  1. Order the materials and Post Test online through PayPal.

  2. You will receive the Post Test via email. PLEASE CHECK YOUR SPAM FILTER

  3. Read the required reading materials.

  4. Complete the post test and submit it via email

  5. If you pass with 70%, you will receive a Certificate of Completion via email!

If you haven’t already done so, you can earn 30 CE hours by taking “The Fine Art of Telephone Triage”.    If you have taken that course, check out TeleTriage Systems’ other courses that can earn you up to 15 -18 CE’s


1 CE Hour for $20