By Sheila Wheeler with Judith H. Windt TeleTriage Systems Publisher, 1993

Regarded by many experts as the "classic in the field," this combined text/workbook provides comprehensive instruction in telephone triage practice as well as protocol development.

Written in a direct, "how-to" style, it covers interviewing and documentation, and legal aspects of telephone triage. Soft bound, 350 pages. Audiotape: 60 minutes with ten “real life” scenarios. Look Inside the Book!