TELEPHONE TRIAGE TRAINING
Telenursing is an emerging subspecialty, with unique challenges and risks. Yet, it is based on the nursing process and requires the same critical thinking skills used at the bedside. Ms. Wheeler develops professional education/training programs that address essential elements and meet your staff’s training needs. In these pages you will find on-site seminars as well as CE programs for telehealth.
TELEPHONE TRIAGE RISK MANAGEMENT CONSULTATION
Due to the nature of the work, telephone triage carries above average risks. As a relatively new and developing subspecialty, staff needs to know the legal pitfalls before they begin taking calls. Ms. Wheeler will evaluate organizational risk and develop recommendations or a risk management plan.
TELEPHONE TRIAGE LEGAL NURSE CONSULTING
Sheila Wheeler provides legal nurse consulting services, in the subspecialty of telephone triage for both the plaintiff and the defense. Ms. Wheeler has served as an expert in telephone triage nursing on approximately 20 cases since 1995. She currently practices telephone triage in a call center in San Francisco, California. Ms. Wheeler’s 35+ years experience includes clinical practice in critical care, emergency department and telephone triage. Ms. Wheeler pioneered the field of telephone triage as an educator, researcher and consultant for close to 25 years.