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Telephone triage training, consulting and expertise -- trusted by medical professionals since 1985
tel. 415-453-8382
Innovation & Excellence in Telephone Triage Consulting, Training & Products for over 30 years
Products and Services Available
Telephone Triage Training: Workshops, Seminars & Conferences

CLINICAL TRAINING FOR TELEPHONE TRIAGE   Sheila Wheeler has conducted training for a wide range of clinicians: Medical residents at UCLA, VA hospitals and military facilities, Kaiser Permanente, County facilities, Physician Group Practices, and the Hospital Authority in Hong Kong, China.

In 2016,  Ms Wheeler will present seminars at the University of California, San Francisco in April and October,  and the Developmental Disabilities Administration in Baltimore, MD in May.   At the American Academy of Ambulatory Care Nursing conference, May 18-21, in Palm Springs, she will speak on Creating a Culture of Safety: Telephone Triage Structure, Process and Outcomes.  Oct 12 -15, she will speak at Contemporary Forums Conference Women’s Health and OB/GYN in San Diego, California:  Telephone Triage Safety: Structure, Process and Outcomes and A 5-Tier Approach to OB/GYN Telephone Triage.

Please listen to Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly” at the 2015 AAACN conference. 


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Telephone Triage Consulting

Whether you need specialized training,  legal nurse consultingconference or guideline development or refinement, Ms. Wheeler brings expertise, professionalism, a passion for excellence and “real world” solutions to every telephone triage consultation project.

Thoughts from Thought Leaders

My new two new favorite books:  The Digital Doctor:  Hope, Hype and Harm at the Dawn of Medicine’s Computer Age, by Robert Wachter, MD, and The Checklist Manifesto:  How to Get Things Right by Atul Gawande, MD. Both books speak to quality and safety in healthcare with implications for telephone triage safety.  The extraordinary challenge of making good decisions in telephone triage requires software that reduces human error and supports metacognition (knowing when & how to use certain strategies for solving a problem).


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Telephone Triage Continuing Education

NEW Continuing Education Course! “Telehealth Update Package”

For Limited Time Only:  18 CE for $180

A “5 in 1″ Telehealth Continuing Education Course Update Package to Sheila Wheeler’s 1993 classic text. Three CE courses address regulationslegal issues, best practices; one course addresses quality & safety, and one course focuses on guideline competency.   

Frequently, colleagues have requested a new edition to the training manual: Telephone Triage: Theory Practice and Protocol Development.  This package is the best update available:  a multi-media update to critical telehealth issues, with 18 hours of Continuing Education!

Includes 4 print articles, slide presentation & audio conference, Guideline Manual: Telephone Triage for Adult Populations including Women’s Health with 10 case studies in Audio CD & Practice Standards.

PLEASE NOTE:  This package is for credit to a single individual only.   No CE substitutes or additional price reductions are available. Please see ordering information and course details in the Telehealth Update Package box that follows.


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